Edinburgh Realty

The staff there are so rude. I have been to there to look for a student studio. However, they are unwilling to help with anything. Luckily, I didn't rent a studio with them.1) The receptionist is absolutely arrogant. When I go there and said I urgently look for a studio. They just ask me to take a look on their leaflet. After I choose a few studio and request for reviewing, I am 100% sure that the reception lady has saw me standing in front of her and waiting. But she ignore me for 15 minutes and said that she has to handle her job on hand at that moment.2) The agent Natasha is also unhelpful. They just keep stressing students and said that their studio is very popular and not much studio are left, trying to force potential tenant to apply asap... They just simply wanna rip people money off using that urgency of student in looking for a flat.Definitely not recommended.

I lived in an Edinburgh rental property with 4(!!!) property managers over the 1.5 years I was there. The high turnover and seemingly chaotic process was stressful and meant we never established an ongoing relationship with our property manager. That said, our most recent property manager, Phoebe, was lovely to deal with and always promptly responded to enquiries. She's the only reason I'm giving any stars at all! Would I recommend Edinburgh? Probably not, but the Dunedin rental market is so rough at the moment that Edinburgh may be one of the best, however, that is not saying much.

I would like to recommend Chris from Edinburgh Realty on the excellent customer service he provided to me as a new renter to the Dunedin market.Chris took time to work through my questions and assisted me with ongoing matters in terms of power and Internet.He was honest and transparent in his dealings and it has made my move to work at Otago University much easier than anticipated. Mention must also be made of the receptionist was very friendly and has a great sense of humour.

DO NOT use Edinburgh realty as your property manager. They are the worst. Phoebe is incredibly unprofessional, rude and abrasive. The whole team are unprofessional and have cost my property money. They don't communicate with you. They ignore you. They backpedal on the things they say. They lie. The manager is useless and a coward who hides behind emails. Do no recommend at all. Find anyone else if you care about your property and making money.

Our flat have had an amazing experience flatting for the last two years. Chris is our landlord and we really appreciate what he does to help us out. He's always just one text or phone call away if we have problems with the flat and someone is almost always there to fix the problem within the day. We are staying in the same flat for a third year and we have always had a very smooth transition each year with new tenants coming and going. We've never had any issues and are extremely happy with our landlord at Edinburgh.

Can't really say anything about them as they didn't bother to get back to me at all

I have a rental property in Dunedin. Over the last ten years, I have tried three property managers so far - the first one charged me for work that never happened, and kept the rent for a month or two. The second were great until they put the person I was dealing with off, then sued her for talking to me -( we had become friends on a professional level. ) Any way she recommended Edinburgh to me - and they have been helping me rent the property for a year now. Our property manager in Chris - who is diligent and prompt. We get the rent paid on a fortnightly basis - and he will actually call me in Australia, usually with a bit of banter - but all good. That is a first. Most communications are prompt, and acted on the same day. We are very happy with the service.

Go with this agent only if you have too much money and wanted to have the worst experience with your rental! The property managers are really bad and lazy. I have told my property manager that I'm not going to continue my rental and she ignored me. By end of the tenancy she told me I haven't informed her when she should have confirm the details when I told her a month ago! So I have to bear another month's rental because of her laziness! After all, I finally get to move out of the flat and I spent two days cleaned my flat and return the flat in a much better condition when I first moved in. And she insist to hired another cleaner to clean it again AT MY COST!!!!!!!!!!!! Most of their property agents are lazy and not on to it at all. They never returned my bond after my rental. I have rented from Edinburgh 3 times in my life, 2015, 2020 and 2021, none of them returned despite I filled in my bond claim form! I only get to get my 2020 bond return after I called and chased up a few times until they tell me my form are gone! And ask me to redo it again! Until now I still haven't received my 2015 and 2021 bond!

Have applied to be on a viewing wait list for multiple properties and never got a call back for any of them. Was sent an email weeks later saying the property was off the market. And when I applied for a property I didnt receive any updates until I messaged the property manager directly and she told me the property was sold. Definitely have to talk to them in person if you want information.

Very friendly staff and great service with quality living options available.