PetStop

I recently visited Pet Stop and unfortunately, I had a very disappointing experience. The store was cluttered and disorganized, making it difficult to find what I was looking for. The staff seemed disinterested and unhelpful, making me feel like I was an inconvenience rather than a valued customer.The animals in the store looked unhealthy and unhappy. The cages were small and dirty, with little to no bedding or enrichment for the animals. Some of the animals looked sick and were coughing or sneezing, which is a major red flag for any responsible pet store.The products for sale were of poor quality and overpriced. I found several items that were cheaper at other pet stores or online retailers. The selection of products was limited, and the store did not carry many of the popular brands that I usually buy for my pets.To make matters worse, the checkout process was slow and inefficient. There was only one cashier on duty, and there was a long line of customers waiting to check out. The cashier seemed to be disorganized and confused, which resulted in a delay in the checkout process.Overall, I was very disappointed with my experience at this pet store. The store seemed to prioritize profit over the well-being of its animals and customers. I will not be returning to this store and would not recommend it to anyone looking for a reputable and responsible pet store.

Would give 0 stars if I could. Absolute worst customer experience I've ever had, bought a filter last Thursday. Tested this morning on my only day off was a 45 min drive away. They told me the filter is supposed to rattle like rocks in a tin can. Told me to leave it with them for a week. Went to Hollywood fish farm and bought a new filter and binned the junk purchased from petstop. What a waste of time and money for an external filter. Do not shop here. Period.

A store with way more things than the usual fish and pet store. They have free parking outside for store visitors. The staff is friendly. They have good qlty products and the store is always in tip top shape. keep up the good work team.

These guys don’t care about their customers. Do not buy a JAD fish tank from these people! The JAD fish tanks are poor quality. They insisted we check the tank prior to taking away and it seemed fine, however by the time we go it home it had a massive crack in the back of it. We transported it flat and safely. Petstop says it’s our fault and that we inspected it at pick up so tough s**t. On reflection I feel he knew the tanks were prone to cracking and was simply covering his back by getting me to check it before I left with it. I have even asked if I can buy a replacement tank at wholesale as a compromise, but I am now being ignored. Poor service and obviously a cheap product prone to cracking. Now I see that my review is just the latest in a long history of bad reviews and wish I had looked at reviews first…. If you are buying something from Petstop PROCEED WITH CAUTION***Update 26th Sept 22***I have now taken the tank to a professional for repair and to replace the back panel. He builds custom fish tanks and he pointed out to me that there is no damage on the trimmed edges - in his opinion the crack has been caused by a defect during manufacture that has spread during transport and I should be asking Petstop for a refund, he even offered to come with me. I explained to him that Petstop just don’t care and he said he had heard many stories regarding the lack of customer service at Petstop as well as the appalling conditions the fish are kept behind the scenes. This combined with their many bad reviews and the fact the SPCA has taken them to court resulting in fines should ring bid alarm bells.

Nice big store close to the penrose motorway on ramp has everything you need with plenty of parking out the front.

Dog friendly place. Purchased pig trotters and treated dogs while electric vehicle is charging up next door!

Lots of variety around the shop for food, toys, medicines, cleaning, bedding for a large variety of pets. Tidy and a lot of room to Maneuver. Can get a VIP card. Parking out front of Penrose location.Had puppies in at the time (viewing by arrangement).Staff were attentive when needed to be & helpful.

NEVER BUY ANYTHING ON PREPAY FROM THIS BUSINESS. I ordered/paid full amount of $135.20 for an Arowana fish on the 29th of June 2021 and I was promised my fish will arrive in a weeks time. But after 4 weeks of me asking these guys for my fish I get a call on the 27th of July 2021 that their supplier does not have stock! On 28th July when I went to the store to get my money back, I was told they will transfer it to my bank account in 3 days and it is now going to be nearly a week and I still have not got my money back from these CHEATERS! This pet store has very limited and poor live stock of fish and ask for upfront full payment from the customers to order any fish and then come back with nothing after a month. I will keep this feedback going until this business solves this for me.

We bought a puppy yesterday and whole process was very smooth. The staffs are knowledgeable and extremely friendly, being a first time dog owner, we don’t know much about how to start, they gave us lots of information and advice and made us feel confident before we take the puppy home. The shop is big and has pretty much everything that you need for your pets. Free parking available and easy to find on the main road.

Nice place to shop, friendly, helpful staff