Bed Stop Wellington

Bought a bed at the Thorndon Quay, Wellington store at the end of March 2019, fantastic service, advice and reasonable prices. Definitely worth visiting if you're looking for a bed in Wellington.

Outstanding service from Chris Hurst at Bedstop. I have just replaced a frame and mattress that Chris supplied 15 years ago. I am delighted with my new bed and cannot speak highly enough of Chris’s practical know-how and customer focus. A pleasure to do business with. Hugh Cowan

Excellent experience overall! Bed Stop offered the best deal on mattresses compared to other places I had checked out. I was pleasantly surprised by the outstanding level of service provided by Rob and Chris. The purchasing process was smooth and hassle-free. Will definitely recommend!

The trouble with Bedstop is that they have no clear process to resolve customer complaints. It is a franchise, so if you have a problem with the store there is nowhere central for you to go to resolve issues.We had 3 problems with our order (incorrect price, failed to order mattress, and wrong mattress ordered). They wouldn't accept a return on the mattress so we were left with one much too firm. We took it to the person who organised the franchise in Auckland, but did not receive a reply from them.My advice is that it's not worth the risk.Edit: Just want to acknowledge bedstop for their response below. I think the response is really helpful in illustrating the importance of being able to escalate customer complaints to someone else when people have different points of view about what happened. We didn't feel comfortable in bringing our complaint back to the store because we felt we weren't understood or listened to. The names of the beds were very similar (florence vs florence deluxe) and it's not possible to check/feel the firmness of the mattress by looking at the name online. Our solution was to source a mattress topper from elsewhere as this was much cheaper for us than paying more money to bedstop to resolve the problem. However, my main review was not actually about what happened to us at the store, but about the lack of response I received to my complaint via email (x2) to the franchise.I also want to note that bedstop received two apologies from us for the use of a swear word when asking for your answer to a specifc question (i just want an fn answer")

( long overdue review) In 2014 I bought a queen King Koil firm mattress and slat frame from here and it has been an excellent bed. The frame was so easy to assemble and shift houses with. The mattress is the best I've ever had. I recently sold this bed on trade me due to no longer needing it, and the buyer just responded with the bed is great!" How's that for a review? I need to buy a King single soon for my son and will be visiting Bedstop without question."

I have purchased a Queen and a King Single bed from BedStop and very satisfied by the quality and the customer service. Of all the shops I found BedStop reasonable and honest in providing a fair comparison between various brands. Prices are reasonable as compared to other big stores selling the same brand products. Happy to recommend.

Fantastic customer service and competitive deals! Totally recommend

Bought bed at Bed Stop in Thorndon, great price, really good service - there are a few other bed shops in area but this one we found to be the best. Thanks for all your help, definitely recommend

Bought a Bed and a Mattress last week. Got it for a very good price. Really happy with the Service and the Delivery.Would recommend to others as well.

I'm so happy with my bed! I purchased a super king mattress and bed. The salesmen (Chris and Rob) were so understanding when I contacted them distressed that I chose a mattress that was too soft. They let me swap it with no fuss. I'm super grateful and would recommend this place to anyone. The price is good and they have a genuine sales approach, not fake or seedy. Thanks for helping me to get a good night's sleep, it's definitely improved my wellbeing. :)