Vero Insurance New Zealand Limited
109 Reviews
About the Business
Contact us | Vero | Need help? Call or email us using the information on this page.
Contacts
Call Us
+6493632222
Level 14/48 Shortland Street, Auckland CBD, Auckland 1010
Hours
Features
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
Recommended Reviews
Andrea Petersen
20.10.2023
Vero Insurance New Zealand Limited
It was so easy and fast to insure vehicle over the phone..hope it's the same when making an insurance claim.
Deepika Verma
14.10.2023
Vero Insurance New Zealand Limited
Poor customer service, long waitings to get hold of them.Worst experience with Vero insurance.Not recommended
Srini Krishna
09.10.2023
Vero Insurance New Zealand Limited
Worst experience. Deserve no stars. I have been a customer for over 5 years now and the claim process is so convoluted and inhumane. They are happy to take your premiums with no touch and come the time of a claim, they will outsource to 5 levels and after months and months of dragging, will pass on the claim to a different department after so many changes in staff.
Sam Cho
01.10.2023
Vero Insurance New Zealand Limited
Emailed three times regarding the cancellation of my motorcycle insurance and no one has replied for over 10 days.In the mean time, another payment has been made.Always be late for a repy
Andrew F
24.09.2023
Vero Insurance New Zealand Limited
Expensive which is why I cancelled my insurance with these guys but I have to say I’m glad it was only a 20 min phone call vs over 1.5hr on hold to cancel with IAG
Travis Chapman
26.08.2023
Vero Insurance New Zealand Limited
Wish I had read reviews before going with vero. Claim process is hard, trying to get anything done is harder. But they are quick to respond when payments are due.
Aaran Cavallo
18.08.2023
Vero Insurance New Zealand Limited
The worst experience to date I have ever had.They don’t care, don’t follow up, and don’t seem to have any process.Then they blame third party partners.Waited 2 hours today to speak to someone…then finally called and placed back on hold all over again.Effected by the floods- good luck.Our claim has just gone round in circles for weeks and weeks- every time I have to call them they will not call you back or explain where the process is at, nothing at all..zero.As soon as we can we will change insurance providers- I would advise you stay the hell away from them as well.If you actually bother to read this Vero sort your S**T out.
Derek Cossey
10.08.2023
Vero Insurance New Zealand Limited
I have a F&G policy with Vero via a Body Corporate through Apex brokers. I have been trying to obtain Coc's (Confirmation of Cover Certificates) for a dual insurance claim since 1 November 2022. I have sent several emails including an email making a formal complaint and a follow up when i did not get a response. I tried telephoning twice. First time they were unable to take my call through circumstances beyond their control". I wonder who was in control
Gerald Carter
02.08.2023
Vero Insurance New Zealand Limited
Our block wall below ground was leaking. Had a fair quotation for the work. Vero rejected any claim, so needed to pay ourselves. Not recommended, just don't use them!!Good luck if you are trying to claim on water ingress due to the Auckland weather bomb. My simple leak was rejected, others may be as well!
Anne Hazewinkel
25.07.2023
Vero Insurance New Zealand Limited
I recently claimed on my laptop which I accidentally spilt coffee onto and it was ruined. I had the most amazing person at Vero Auckland helping me. His emails were so polite and helpful and I had a replacement new laptop within a week. I cannot speak highly enough about Vero, this was the most wonderful experience and I will recommend you to everyone. Your customer service is outstanding. I'd love to pass on the name of the person who helped me so he can get some recognition. Thank you!
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Level 14/48 Shortland Street, Auckland CBD, Auckland 1010
Vero Insurance New Zealand Limited