Versatile

I rang, lassie asked for address of new build so I gave it then she said no they cant do it it's to hard. Wat the .... ! Haven't bothered getting back.

Haven't been happy for over 2 years. Every time I leave or come home it's just there smack bang in my face full of cheapness. We have sharp concrete edges from poor boxing, the edging/ flashing looking uneven and not straight, the roller door is too small leaving gaps either side, random rivets that aren't the same color and stick out, cheap doors with even cheaper locks, its been placed so high that you need a ramp or new drive to utilize it and the tertis puzzle on the back for the storm water pipes.We cleared the area of the previous garage and left a smooth clean section/ slab and asked them to place it on the edge of the previous slab so it's further back.. the concrete guy ended up cutting more concrete then he needed to, stacking it leaving a chunk out of our lawn... we told him he's over shot the mark and he promised when he comes to lay the new pad he will add a step beside the side door. Never did, he also left all his mess, more dirt and concrete mix just chilling in front of the door.The shed was dragged out so long and the build quality poor. Versatile used wood that had major defects and blamed the packing place down south, even did it the wrong color, when we tried to say they had it wrong the manager/ operator basically told us we were wrong. We found the email confirming we were right and the day after the color steel was being ripped off and re ordered.They wouldn't give us the keys till the final payment, which is fair but then we tried to negotiate the final payment taking into account the defects, faults and mess left behind. He said the guy would come back to clean up but he wouldn't alter the price because we had to redo the color steel at no charge to you". Not worth 15k.I'm disappointed nothing was considered or factored in. I was reminded to finally place a review after having another trade turn up to quote doing our driveway last week. He noticed from quite a distance issues with the garage and even said it's classic Versatile

The man I spoke with was good but they don't do what I wanted. I thought they could build anywhere, or anything, but apparently I live outside their turf.

Good variation of plans.

We had a very poor experience with Versatile Palmerston North, more exactly FICO Ltd who currently own the franchise. The build is littered with multiple issues, the sales process was tedious, the salesperson was more interested in telling us about their life than helping us along the purchasing process. Timeliness were shoddy, we were originally told we could be in by March and didn't end up moving in until August. The build quality is average at best. The aftercare is atrocious, the company has basically washed their hands of us and will not remedy any of the issues. The major issue being that the house was built over 1m in the wrong place on the section...Exercise great caution if building with this company, there's a reason they are one of the cheaper ones.

Awesome service and great quality, I just heard you got silver in The Building awards- not surprised the show home is fabulous!

There is no after sales service, once they have their money they doesn't seem to care. Several calls were made to them no one ever replies.

Versatile were great to deal with. Highly recommend them for a quality job done at the agreed price. Realistic timeframes were provided from the start so there were no surprises throughout the process.