Flippin' Fun

For some time I have wanted to leave a review, but haven't. I've thought that perhaps the encounters with Brad the owner were my overreaction, however his interactions with not only myself but also with my children yesterday were the final straw. I came on here to read the reviews, and I wasnt shocked to find that so many others had also experienced the same with Brad.If you work with children, there has to be a high level of paitence, especially when understandably kids who go to jump are excited to get going. Brad has 0 patience, and yesterday wasn't the first time where he talked down to my children. I stood there in absolute horror. I am the first to pull my kids into line if they aren't behaving, however telling them off for taking too long" is simply not okay

I'm unable to reply to your reply so I'm adding this note to my original review. I didn't tell you I had two grandchildren and a friend. I said I had three grandchildren. Who are my immediate family. I'd also like to let you know that because of your discriminatory rules regarding the meaning of immediate family members, you didn't gain $12 for the extra payment, you lost a whole family of bouncers. Thank you.Yesterday I had the misfortune of going to the Flippin Fun trampoline park at Westgate. The park itself was great fun, once we were allowed in! My grandchildren thought it was hilarious everytime I fell over and tried to get up. This is what family fun is all about. Having a great time together. My problem with this establishment is the owner and I will never go back there. I booked a family pass online. One adult and three children. This worked out at $15 each. When I arrived at Flippin Fun and he told me that I had made an incorrect booking. I said, I booked a family pass. He said, these children are not my immediate family. I said, 'they are my granchildren. Are you telling me we're not family?' He said, no but they are not your immediate family. Immediate family in his opinion would be my direct children! He told me I had to pay an extra three dollars for each of us. I didn't want to make a fuss because I had three grandchildren all excited to go bouncing on the tramps so I paid up. He also asked for their names and checked his computer. I'm not sure what that was about but we should not have to disclose personal information to go and bounce on a trampoline. My daughter who was meeting me there to drop her children off asked this man, 'What if the children are in your care and live with you?' But no, they are not immediate family so will have to pay full price. I feel this is discrimination. This man needs to make it clear on his website that he only supports what in his mind, is a 'traditional family structure' so that everyone else knows to go to another trampoline park and not be made to feel uncomfortable. He told me this rule is company policy and thanked me for understanding. Well if he is the owner one would think he could change his company policy. I've never met such an awful, narrowminded, 'not a family friendly' man.I found this 'below' on the NZ Immigrant website. This is what they consider to be an immediate family member.'Immediate or close relatives are related by blood, including parents, siblings, spouses, and children. However, in some cases, members connected through birth (grandparents), marriage (in-laws and step-children), adoption, and civil partners and cohabitants are also considered close relatives.'The owner of Flippin Fun needs to do some research regarding the meaning of family and also open up his mind a bit or he will be fast going out of business! Shame on you.

I recommend booking ahead of time online if you can. It's super simple and saves time.

Great place for kids to spend extra energy. The sessions run by the clock so you will have to go in on sharp or you will be charged the same but play less time. There is also an open space party rooms upstairs you can hire but i thought it wouldn't be good as do much noise and interferences

I’ve been here a few times & I really enjoy bringing my daughter here. The manager im assuming is incredibly professional and polite & I think the way he runs this business is really amazing with mums and bubs classes full of fun entertainment for little ones. I hope this place stays forever because it’s a huge asset to the community & so nice to have something local & fun for children.

Hidden gem in West Auckland! My son recently had his birthday party there and had so much fun. Brad, the owner, was a gentleman, really kind and courteous around both adults and children. Hire of the room upstairs was perfect for letting the adults chat, eat and observe the kids from the balcony, taking all the stress away from knowing where they all were (unlike some of the bigger trampoline places were you could easily lose a kid among the chaos). Staff were friendly and polite. Thanks again for having us, we will be back soon!

recently visited a FlippinFun and had a blast! The staff were super friendly and made me feel right at home. The place was spotless and well-maintained, making me feel confident in its safety. The trampolines were top-notch and offered endless hours of fun for both kids and adults alike. Even though there wasn't a foam pit, there were still plenty of other activities that kept us entertained. From jumping and bouncing to playing trampoline basketball, we never had a dull moment. Overall, my experience at the FlippinFun was fantastic and I would highly recommend it to anyone looking for a fun and energetic way to spend their day!

Great place for wearing kids out. Clean safe facility with good staff. Most are students, the owner is quietly spoken but well mannered gentleman, hard to see how anyone could be offended in some of the other reviews. After a quick chat and request the owner also accepted a voucher we had even though technically the conditions were not fully met. That's what everyone needs more of in the society, talk and work things out. We would have gotten coffee from the place if we had known they make great coffee. We had just gotten them from cafe next door before coming in. Owner allowed plenty of time for explaining rules, is polite and gentle with the kids. A couple of rules around grown ups on the trampolines might be needed as we saw a couple of Young parents" behaving like they were teenagers in their rumpus room

today I came with my niece and 3 year old son. The owner (older man) was playing dodgeball with a group of kids who had a birthday booked there and were also playing with pool noodles. My son saw a pool noodle on the ground and as toddlers do - got interested and wanted to play with it so went to pick it up. The man snatched it off my son and threw it on the ground away from him, shook his hand in my sons face and said “that is for staff.” The way he done it was extremely unprofessional and mean towards a toddler, my son walked off crying. If he had told him nicely and kindly he can’t play with that it would have been fine but he did it in the rudest way possible. He should absolutely not be running a business where kids come to daily if he cannot act with kindness and have patience towards them. Extremely disappointed in his service and will not be back ever again.

What a blast! Every single child had a great time and the crew, all of them - from welcome to set up and clean up - was amazing! Friendly, warm and welcoming! Thank you!