Courtenay Medical

Honestly, the only positive about Courtenay Place Medical is the location. Customer service is pretty poor and my daughter changed doctors 3 times in a 2 year period. The consultations are quick and always feel they’re in a rush. We hardly ever had our consultation resolved the 1st instance and needed to come back and practicality argue to get referral letters for specialists. Wouldn't recommend this place.

If you looked at some of the reviews I have posted you will know about a bad experience I had with GPs in Wellington. I am very happy to say that this practice is the exact opposite.I first contacted them when a family member came home from work at 6.30am with COVID symptoms. In an absolute panic I rang the nearest GP to our home. The person who answered explained that they were overloaded and were reserving spots for enrolled patients (similar to the last experience I had with a GP in Wellington).However the difference with this practice is that they provided the number for the MoH testing station in Taranaki Street, explained the process that I would go through, and gave advice on what to say at the testing station.Absolutely fantastic!This is what service is all about in my opinion, if you can't provide it yourself, provide advice on what your customers alternatives are. Courtney Medical front office staff are true customer service representatives. I can't rate them highly enough for being able to help me, without helping me. FANTASTIC! Needless to say we are now enrolled here.

I tried to advocate for myself to get treatment after years of being gaslit and the doctor kicked me out of the office and said she wouldn't treat me ever and removed me from her books.Doctors that don't listen to patients who have been living in our bodies for decades and know what's wrong and still get gaslit, ignored and even kicked out should be held as a red flag.Doctors in this country are neglectful and abusive.

I was there in Oct 2020 and the receptionist with the short hair was lovely. Unfortunately the doctors don't seem to stay long here so it's impossible to build a relationship with your GP - there has been good and not so great docs over the years. The nurse (Mikayla - spelling?) was absolutely AMAZING and I will go back just for her. I took a star off because they are quite pricey but other than that, pretty cool and handy if you work or live in the city.

It was quick and the nurse was nice. The blood tests were taken with care.

Amazing! I transferred to CM about 2 years ago. Signed up to Manage My Health straight away and can get an appointment when ever I need.Seeing a number of other reviews here: I don't need the Reception staff to be nice to me. I need them to be efficient & professional, which they always are.When I leave a voice message, they always call me back within about 15 minutes.

I have found the doctors and staff to be very competent, very helpful, and very friendly during the three years I have been a patient here. They have also been very accommodating and quick to answer emails and phone messages. They recently made an appointment for me on practically no notice to deal with an issue prior to an imminent airline departure. This proved to be exceptionally helpful; my thanks to doctor and staff.

They try their best but they can't seem to keep their doctors. I've been with them since 2008. I found 2 of the doctors good, the others were indifferent and just went through the motions. I've been given other patient's medical details by mistake when I asked for mine (some years ago and of course that doctor isn't there anymore). There was one outstanding doctor but unfortunately, he left last year. It seems that every time I book an appointment, there's a new doctor. The receptionists are at best professional but detached. If you've unlucky, you'll get a rude one like I have more than a couple of times. Patients are just another number to them. When I suggested that I may go after 8 years with them, the receptionist said OK, go ahead. So I left today. Patients are people with feelings, not just random figures that bring in income for them. It's a lottery with them so take your chances if you have to.

I've been going to this practice for a number of years and have never had a bad experience. I have changed GPs multiple times as different doctors left the practice to move cities or countries, but every doctor I have seen has been excellent. Reception staff are all polite and friendly, and good at helping you figure out who you need to see and how soon that can happen. They also offer bookings and prescription renewals through Manage My Health, which I find very convenient.

I have been a patient here since 2016 and in that time have had four different doctors. The most recent doctor has been rude, flippant and made it increasingly difficult for me to access the care I need. When asking for a prior prescription yesterday I was met with an eye roll and a groan.There have also been three different occasions where I have tried to access previous services provided by other doctors over the phone only to be told that I need to come in. I am appalled and frustrated by how I have been treated here and will not be returning.