PlaceMakers Albany

OMG. Needing some oblique weather boards Mt Wellington out of stock they advised Albany had them. Drove up there, grabbed some other stuff then found they only had some broken old boards after a long search. Then asked lady at counter to look up stock at other yards, she said they had stock, I had to argue with her they didn't before she would look it up. Went to leave, they had assigned wrong product code I noticed. I advised, again argued with lady trying to explain their error. She didn't believe me, had to go back in yard, we found a nice guy Rob that managed to convince her. Did a credit, but then couldn't find the right item on computer. I told her eventually what to write. Now it apparently isn't in stock, despite being on my trailer. Another quarter an hour later, I still can't have it If time is money for you, be prepared to leave here fuming

A great range of building products, some that are not available at the competition. A bit expensive though unless you have a trade account. I tend to use them for the products that are special orders at the competing chains. They have an especially wide range of specialised silicon and adhesive products. They also have a selection of concrete blocks

Astonishing experience at this store. When asked for a particular type of screw bought previously from Placemakers and bringing one with me to show exactly what was required, the staff member took one look and exclaimed - 'that's going to be a mission'. He then vanished for a lengthy period of time before emerging with the wrong product and proclaiming - I don't know much about nails!" Are these guys for real???"

Staff and product range is orientated more towards trade sales. The counter staff did not appear to be DIY customer service trained or able to help with information on some of their products. There was only the 2 of us in the place at the time and we did feel like we were disturbing them. They did contact their other Wairau branch to see if someone could help us to provide more information on the products they had on display. We subsequently went to Wairau and found similar lack of product knowledge but they kindly gave us contact details of their suppliers so we could phone them to answer our questions on Monday.

Do not buy here or oreder supplies from this branch. I placed an order for building materials last January 2022, they told me it was going to take a week to arrive, they called me a week later only to find out that they ordered the wrong materials.They told me that theis system has the wrong description and they were going to try to order the correct ones.Three weeks later, they told me they are still trying to fix the system and they might get it delivered overnight.The following day they said that their driver forgot to load the materials, and it might tKe another week from South Auckland, the materials never arrived, I orderthem from Bunnings in the morning and the Materials were there that same afternoon.Do not go to Placemakers, its not worth the weight and hassle, by the way, there are several employees that when they see people, they walk to the staff room.

Exceptional customer service! All staff were attentive, helpful and knowledgeable. It was a pleasant surprise and we will definitely shop there again. On a side note, the building is in need of air con!

Amazing customer service. As a plumber I don't know much about concrete and needed a specific stoney finish onto it. All very eagar to help with expert knowledge.

I was looking for something inside inwards and this kind lady (sharde I think?) helped me out despite her being busy with something else. Iconic store

I ordered some tools and materials, at pick-up, the materials were incorrect, the employee had to make several phone calls due to having the wrong information in their system.The correct ones were supposed to arrive 4 days later, it has been 18 days and they still don't know when they will be arriving from the factory located in west Auckland.I ordered them from Mitre 10 Albany, who placed the order from the same factory licated in West Auckland and they were delivered overnight.Save yourself time and several headaches, do not order from here, ohh the price is better at Mitre 10.

Terrible ripoff place. I was short on 140x45mm h3. 2. I had bought it earlier from Bunnings at $8.30 an LM. Coz Bunnings were short so I came to Placemakers and bought 18metres.Due to timber shortage they charged me $17 an LM. Which is double of Bunnings price.What a total ripoff they should be ashamed of doing this to customers