Summerset in the Sun

Our mum was in rest home level care at Summerset Stoke for approximately 2 months after being discharged from hospital. She had dementia and had decided that she wasn't hungry and as a result it was very hard to get her to eat anything. The staff were absolutely amazing and I cannot speak highly enough of them. They went out of their way to try and provide foods that may tempt her, even going downstairs to get her a Mocha. Sadly my mum passed away but this wasn't unexpected. The staff were always attentive and understanding and they treated her with dignity and respect. This was even more evident when they laid her out following her passing in the early morning hours, they even went outside in the dark and picked flowers for her. Thankyou all so much for your dedication and care and for making our mum's last couple of months comfortable.Many thanks from all her family Xxxx

Reminds me of the song island in the sun by weezer (i love weezer)

too many staff *dont know* when youre trying to find out something. The reception desk on first floor, you can ring the bell and wait for a wee while until someone comes, (I wouldve thought it would and should be manned all the time, Leaving a msg in not acceptable if ringing) When dealing with issues, felt that they all stuck up for each other rather than listening to what the issues were and if some were agreed on to change, the change never happened. They have mostly asians working there and i dont think they understand our ways very well. My mother was not asked if shed like to be taken outside, or introduced to anyone for company so she stayed in her room. She was told what days she can have a shower, 3x a week, sorry but shes paying alot of money to be there, so should have a shower, without help, whenever she wants and she didnt like the food, we told them, nothing changed. She just didnt want it chopped up, my fault cos i ticked the box but i tried to get it changed, and she wanted to do her own marmite, which they did so thick on her toast she couldnt eat it, and after this was discussed that she can do it herself, nothing changed