SPARK NZ

Plans are a joke.. minimum prepaid data plan? $20 for 1.25GB - daylight robbery, this isn't 2009, what can you do with that little data.

I feel very sad that Spark operates in NZ. Super unreliable and low-quality service, for big amount of $, very bad customer support. Have been waiting for them to connect my house to Fibre for over 5 months now and every month its being postponed with no obvious reasons. The Fibre lies just 3 metres from my house, cant believe how useless this company.I HIGHLY NOT RECOMMEND this company to anyone. Feeling sorry for people that have to deal with these liers.

Can Spark sort up the online purchasing process please? After I purchased an iPhone through the web site, I didn't even get a receipt of payment or any invoice in email. I had to call in 5 times to chase the order, the shipping, finally, the invoice.Absolute disaster client experience!

Great venue for shows with good range of seating options at varying prices

Won’t apply team up.. clear evidence in emails and Omni channel communications that they have a cross misconduct in place

The most incompetent customer service you could ever imagine. Spark says the refund will be in you bank 3-5 day…. No refund… No reply… Oh an email saying I don’t qualify for a refund. They did this 3 times, I’ve been emailing them for 6months. If you value your mental health avoid spark

FULL LEGAL PUBLIC AUDIT NOW, $751 for txt and $? Picture msgs. Rather be on North Korea

Update: I also visited Spark HQ for the UX Homegrown 18 conference last week and they were well equipped to handle all of us, making for a great experience. Great temperature, plenty of toilets, and enough space to mingle and be seated.Beautiful indoor building with a unique architecture. Accessible from multiple sides and there's a small footpath up to the building from the viaduct road below it (parallel to Victoria West). The coffee shop next door is likely filled w Spark employees too haha.

I changed to prepay after being a loyal customer for years. The plan I was on was great besides when I would use up my txts or minutes instead of caping my phone the bill would charge 20c per txt! Making my bill huge! And I couldn’t switch to prepay immediately I had to pay a contract fee! Or wait the monthly plan! I have changed to prepay as my budget only allows so much per month. So I once I changed to prepay I topped up my balance $20 and attempted to buy a the monthly rollover plan. No txts or calls were done and I my balance was $19.80! This would then now not let me buy the plan and required to top up my account a minimum of $10. I’m extremely disappointed with my service with spark for these reasons. I would change providers instantly if my residents received reception from other providers.I would love to know if other customers think this is unfair? Or am I over reacting?Not so fair service is my gut feeling.

Scammers. Sold mobile service after checking their coverage checker only to find they have no coverage in home area. Then want 40 days of payment for nothing. Trying to contact them is a joke, average 45 mins call waiting times always. They don't allow you to cancel the direct debit either without either a) cancelling all services you might have with them or b) setting it up themselves again. Good reviews on here are fake. Check trustpilot reviews and avoid like the plague. They have some sort of weird monopoly in New Zealand. Not known of elsewhere. Scammers.