Botany Kiwibank

The ladies that work at this branch are always lovely and accomodating to me

Very bad customer service experience from stuff JEAN. I am sending parcel to oversea on 15 Feb, before that I have been long time not sending parcel to oversea. A lady serviced me only showed me different price and how many days will arrive to oversea, this parcel not urgent so I choose cheap postage but take more time, she didn't tell me that service is no tracking number. when I am back home found no tracking number on the receipt. I don't know why, then I went to the shop to ask about it on 20/02. Jean serviced me and tell me because I choose cheaper postage that’s why no tracking service for it. Then I know it, I told to her if that lady tell me without tracking number I will choose high price with tracking number service. I can’t believable Jean start blamed me argue to me that's all my responsibility I should tell them what service I needed before I send the parcel. What’s a customer service? I just want to know answer I am not come to listen to you blame me! I also wonder If I am not the nzpost shop employee how I can know what service you offered to the customers what service different. I think maybe I should learning every service from nzpost totally, then I can post my parcel.

Thank you Suraj for your amazing service you made me and my family feel welcome today.Remember your next holiday Rarotonga just might see you there never know lol

Super incompetent staff with inability to serve anyone if they don’t have an appointment. Why would I ever to do business with any bank in todays day and age that makes me wait 1+ weeks for an appointment without access to my funds

I have been a customer for over 15 years and I am so disappointed in this bank and their new policy about deposits which they no longer allow on the weekend. Manager literally told me straight to my face that they will be declining all coin deposits over the weekend and I can only deposit cash using their atm, however the atm rejected most of my notes. Their business hours are 9 - 4:30, and I work 8:30 - 5. I told them this and the manager told me that I won't be able to deposit money in to my account unless I take time off work during the week to do so. What use is a bank where I can't even deposit money in to my account. I was not the only one turned away for this reason during my time at this branch. Absolutely ridiculous.

The postal employee was so thick she put down the wrong township on my tracking receipt even though i gave her the correct postal code. I have spent over 45 min on phone and in email trying to be sure my package does not go to wrong township or get lost all because the postal worker was not smart enough to manage my parcel correctly. Big headache. Lack of integrity and accountability as well as intelligence Go to a more professional post shop. You would think this one is better but it is not. Maybe because it is not a franchise people are more careless who work there.

What’s the point in you only being open 3 days a week at the moment while you still have staff in there on the days you are closed? When I tried to get some attention the woman in there just threw her arms up in a cross and the pointed to the sign! It’s pretty misleading having staff in there but you can’t get any service. It’s jut ridiculous and that woman was rude.

This kiwibank branch needs to have a better customer service staff (maybe someone without an accent) I went to this branch to get my online banking login info sorted and the indian bloke who served me couldnt even provide me with correct instructions to go about doing that....I had to return to this branch to get this issue resolved twice....

Went for personal thing and made it done clearly. Steph kindly and gently looked after me. Didn’t waste my time. Thanks to Steph!

Like joining kiwi bank now