Flight Centre

I recently found out that the extra bags I booked through flight centre are invalid, and that I was mislead about the way my bags would be transferred during my stopover. I never received any email or communication about my booking aside from the receipt I got when I paid. It seemed that the staff did not know much about the booking and were not able to answer some of my questions. I regret having booked through this centre and wish I'd looked around more before purchasing my flights.

I was in manukau branch for 20mins, i was ignored and two people were served before me. May be just because iam an islander. I believe the lady serves people who she likes.Another lady with a baby was also there waiting to be served. Unfortuantely this place judge people and serve. Dont waste your time here , there is many other place where you can do your business to.

More expensive than online. An agent is there not to help you but to stripped you off hundreds of dollars. No options of other cheaper flights provided. We called the customer service and couldnt help us. So we went to the shop and bluntly being told there that is cheaper online because he will charge you service fee per adult that is 150 nzd each

I have given flight centre a 5-star review only because there's a guy called Joe in Melbourne who fixed everything up. the actual service on the day I booked was appalling.2 staff doing nothing. I had to give a staff member my phone to talk to the person in Sydney I wanted to book. The lady seemed unable to cope with the computer. Nothing that the staff said would happen did. no paperwork no reminders. the person in Sydney insists that she was told Latam flies once a week and the return flight was on tuesday. Joe is a hero

Kelly Mitchell was absolutely phenomenal to deal!! If I could give her more than 5 stars I would. Her service is commendable as she does her very best to find the best affordable prices available! She helped me save so much money! I highly recommend her to anyone looking to book in flights. She will go above and beyond!! Will definitely be coming back to Manukau again!!

Not that good service. Staff denied to assist us with air line seat allocation as we needed leg space seats with baby. There was difference between number of seats available for me and my wife despite it was same flight that why we needed assistance to allocate seat with leg space. I was ok with that, But staff responded to my email request “Hey You will need to do this via manage your booking on the Qantas website.” She addressed me as “Hey” despite I met her in person at time of booking and addressed her with name in email correspondence. I wasn’t her friend either. Sounded bit unprofessional and rude. I wouldn’t use their service again, as they don’t value their customers.

Staff at Flight Centre Manukau have always been professional and helpful. Thank you so much to Kelly Mitchell who has been extremely helpful and in my experience has gone above and beyond. I can only imagine how busy it is in the industry with borders finally opening along with all the extra travel rules and requirements. I was probably the customer from hell with all the questions/updates that needed to be addressed but she handled it with ease, was very professional and knew what she was doing AND she saved us thousands of dollars on our itinerary. In a world of technology this is the kind of service that gives you repeat business. Really appreciated her extraordinary service during a time of uncertainty. Your exemplary service has not gone unnoticed Kelly and I hope you are at the very least acknowledged for your efforts, as I'm sure you treat all your customers the same. THANK YOU so much Kelly!!!

These 5 Stars are for Mr Price. Best customer service I’ve ever had from flight centre. Great attitude and professionalism.

Flight center Manukau applied for my esta visa for my recent visa to USA. I asked Price Heaslip if I could get the print out of my visa, he said its in my passport and I don't need a copy. Went to the airport and the airline staff wont check us in without proof of visa. I wasted my 3 hours sorting this visa copy over the phone. Didnet get a chance to do any duty free shopping.Lucky I had emergency details of flight centre. And the lady who assisted me over the phone was very helpful indeed. For others information please keep the visa copy printed or keep in the phone before checking in.

Great customer service and very helpful