ibis Hamilton Tainui

Friendly staff, rooms are what you expect as advertised we stayed in King room with city view. Valet was hectic we sat in our cars for a little while before someone eventually came out to start moving the line along. Double checked our check in fee with woman at counter to be sure it included what we paid for which was confirmed though her and what looked like her supervisor/senior colleague (room, late check out and one breakfast). On check out was mistakenly paid out by a male staff which has been rectified though they are now telling us we are in owing for what we've already paid for (they have been sent receipts) and they say it was for two breakfasts but we only booked one. Second time staff have messed up pricing with us in a month. Would recommend booking and paying for what you want in advance online.Pillows are uncomfortable to sleep on and are all one size, if you have a preference would recommend bringing your own. Ordered room service from late hours menu paid $22 for nachos and they forgot sour cream. Toasties are nice/as you would expect but for $8 both were overpriced.Bathroom floor drain smelt like sewage sometimes.Because we booked late check out we let them know we intend on leaving by 4:30pm. We slept around 2pm but were woken to staff knocking on our door to service it though we were late check out and they should have known.Again friendly staff but poor communication, not best service.

Nice room. Very clean.Love the breakfast buffet.Parking is first in first serve, so we had to park in the park by the casino.

We had lunch and it was really good. Service was excellent and the restaurant area is lovely. Some books and toys for kids which was nice for our daughter.

Such a beautiful place to stay. Room service could have been better. Our highlight was having pre-dinner drinks on the balcony overlooking the Waikato River.

We booked this hotel the afternoon we arrived and staff were very professional and accommodating. We stayed in the $199 room with a pretty good river view and were pleased with the cleanliness of it. It had just recently been remodelled so was lovely and fresh. Great walking distance to the Centre place and town. Downside was paying for parking at $32 a night and you can only access your vehicle (if you forgot something in the car) by asking for the valet to bring it up. Overall great stay.

Great hotel for the price. We had a riverside room, pretty view, comfy bed & pillows and it was super clean. Staff were lovely and helpful. Thought the valet parking was quite reasonable. Overall very happy & had a nice stay.Location is fantastic - short stroll to all the bars & cafes and a quick and cheap uber to Hamilton Stadium.

The ladies at the reception Amanda and Rebecca were super friendly and provided exceptional service. This enhanced the whole customer experience taking it to another level. Thoroughly enjoyed our stay and looking forward to coming back again.