Botany Junction- Medical Health Care Clinic

Poor availability for doctors and nurses. Unaccommodating staff and doctors rush you through your appointments. This medical centre used to be excellent but since the change of ownership, it’s really gone down hill in every aspect of patient care in our experience. Would not recommend.

What a terrible experience to make an appointment they rather asked me to go to high brook as a walk in cannot see my wife this week only next week..Must say the receptionist is a delight.....to deal with.

Wish I could give 0 stars. WORST CLINIC EVER. DO NOT GO HERE. You’ll be a brick in the wall. No one cares about your health at this clinic. Worst worst worssssst medical clinic I’ve ever been to. No one speaks English or knows what I am talking about when I go. They all are very rude and ignore you rather than providing good customer service. They take your money and give you paracetamol and charge you an arm and a leg. Their niche is of Asian descent so the receptionist don’t care about any other race but shows unprofessionalism by speaking in their Chinese language making others feel uncomfortable or even speaking in their own language to each other. Charging double appointments when requesting things from an initial appointment. Book multiple appointments for ongoing issues but no one seems to know what I’m talking about. This clinic is ridiculous. They are only here for people of their descent in the East Auckland area which is all asians. They are soooo rude and now charge a referral fee also. Most unreliable unpractical and rude clinic I have ever experienced. Will never recommend Ormiston Medical or Botany Junction Medical. Both have terrible services and long wait times for appointments. What is the point of a GP appointment when you feel unwel and want medication but have to wait 10 days or more for an appointment or else have to go a&e to provide let’s for work and pay extra. East Auckland health services are so appalling. This is by far the worst treatment I have gotten from a medical clinic. DO NOT GO HERE IF YOU WANT TO BE CHARGED RIDICLOUS AMOUNTS AND BE SCAMMED AND TELL TO BOOK MORE APPOINTMENTS. THESE ASIANS ARE TAKING OUR MONEY AND NOT CARING ABOUT OUR HEALTH BUT SCAMMING US IF ANYTHING!!!!!

Their is no 0. see new people on reception, the old staff mainly rude they think they ruled sitting behind the desk. Nurses hopeless all they say is you need to see the doctor even a simple question. A repeat script $27 even if its for one thing more than a consultation fee. Our name is here when we post, yet the owner" hides their name. Going by the negative reviews nothing much seems to change."

Iam from a Pacifica background n knowing that Strep. Throats are highly common in pacific group no throat swab was taken. I get sore throat and inflamed tonsils almost every month but I do not go to see my GP because I know it is waste of my time. I asked the GP how many presentations will I have to make in order to have my tonsils removed and he tells me “you do not qualify your tonsils are too small” . Well one can clearly see how inflamed it is and I had taken some anti-inflammatory couple of days prior to the visit. Rather than answering my questions the Dr just dismissed them not even listening to what I was saying or asking in first place. He literally just saw me for 5minutes for which I paid $19.50 which is fine I do not mind paying but I need to be heard! And listened! Too and proper procedure needs to be followed.

Would like to do this review in behalf of my wife. She had seen Ann and was very happy with her lovely personality. The way she said it, she was relatable and funny yet professional. We don't get the bad reviews about this place. I think the staff are great and accommodating. Keep it up

I phoned last week as my son was sick- no appts available. Then I took him to Bakersfield clinic, seen by GP and said to check with your GP next week. I called and today to book an appt this week no appt available until next week. Seriously, I transfer my records to another Practice now going to transfer my son and another family members. As there is no point if you are sick today and want to see the GP… not this time every time they don’t have any appt available. If you are thinking to register with botany junction I will say a BIG NO No…specially if you have a baby and young child.

Botany Junction medical staff are fantastic. I see two of the doctors in the clinic and I'm happy to switch between Highbrook and Botany to get the date and time I need. Also, if you use the online system to book and you are happy to have the first available doctor see you then you won't have an issue getting in to see a doctor in a short time frame. If you specifically want to see a certain doctor then you will need to wait several weeks. If you're very unwell phone the surgery and explain your symptoms - if they can they will book you in for the next day to see a doctor or suggest you go to an emergency department. You can also go in to your local pharmacist and ask them for advice - a lot of them are very well versed in basic medical care and often you don't need to see your doctor if it is a minor ailment. Also, if you proactively manage your health and get a regular annual checkup and covid/flu vaccines you are less likely to need to be seen immediately. The staff on the desk have always been very professional toward me and my family. I think they all do a terrific job under trying circumstances and we all need to be a little more understanding and tolerant.

Called them on Wednesday 11/5. Booked a phone appointment on next Friday 20/5. A Phone appointment! But that’s all right .It’s me choosing to go to my GP since she is familiar with my condition. And I am a guy with good patience. Even when two times I had been sitting in the clinic for 45 mins after my appointment time, I didn’t complain a thing.But after that appointment on Friday 20/5 my GP told me that she would let the receptionist send me a medical certificate by email which they didn’t. That’s over the line.Don’t reply me by telling me to provide feedback via email. This is a feedback and I want other people to see.

Rude receptionist. I was late 5 minutes for my appointment and receptionist told me I have to book for next week like my house is beside the clinic to come everyday. from my house to this clinic is 30 minutes driving and there is most of the time traffic, of course I will be late. Doctors are also trash in this clinic, only one of them is good. First trash doctors now trash receptionist, trash over trash. I don't know why I stayed in this clinic until now. They are so disappointing.