Royal Oak Dental Centre

My crown came off my tooth, and I went to fix it. They charged me for $250 for five minutes work. In a month time the crown came off again, I went to fix it, they did but wanted to charge me again which I didn’t accept. It’s been a month and my crown came off for the third time. The crown is healthy, but the dentist warned me last time that I can’t go back there to fix the crown if it happens again unless I pay again. Not recommended.

I DO NOT recommend this dental practice!!! They put a block on my child and refused to see her. They will not treat her because the first time for her having ACC treatment she got quite upset and was a bit tricky to treat… (she has ADHD) she was scared as she had never had any work done as we keep her teeth in excellent condition. I’m absolutely disgusted that they could be this way.

Terrible experience with my wisdom teeth. No pre or post care, no professionalism. The aftercare pain medication directions were written on the envelope with extra gauze they gave me. I ended up going to another dentist to get them checked after getting an infection as I couldn't face going back in and that dentist was lovely! Will never be going back here.

I got the worst experience ever with Melissa too. No care and very rough. The way she held my face was more painful than the dentist work itself. At the end of session, she said, You can go off now!" Why is she allowed to be a dentist in NZ?"

Terrible experience with Melissa 2 years ago. I came in with a chipped tooth which I wanted to get fixed. The dentist fixed the wrong tooth, which I only realised after anaesthetic stopped working. She only offered some small amount off the price for the actual tooth I wanted to get done! The dentist took no care at all, it was very painful experience. Now, just over 2 years from the teeth being fixed, the other dentist told me that the filling needs to be replaced already. I will not be coming back.

Sadly, I also had a bad experience with Melissa. She lacks care and kindness, you can feel her bad vibes and judgment. I already felt embarrassed about my teeth, so no need to make it worse. Sad to see from other reviews that her problems haven't been addressed... I don't feel comfortable coming back here. One star for the pleasant experience with the hygienist.

I was seen by Melissa Lowery and got the worst experience of my life! . So bad, I wouldn't have believed this could happen in NZ. She took no care, even when I called for her to stop. She didn't even wait for the injection to take effect. She was so so rough. Since my terrible experience , I have heard of others having a similar experience with her. I don't understand why she's still practicing.

another poor experience with Melissa. I have terrible teeth which I do my best with. I felt humiliated and embarassed. I need a lot of work and her hours are very inflexible which makes me think she isn't really patient focused. If I am going to have spend thousands on a miserable experience, I'm not using annual leave days to do it!

20 years is a long time with a dentist and to be fair Ross was pretty darn good. However over the years there was 2 negative outcomes. 1st issue was a tooth bleaching that became abscessed - This ended with a costly visit to Harish the orthodontist. That said all was great for any more years. Then I had a pain that needed looking at so went and got some X-rays that were to be handed on to Harish to check. The pain continues for a while but seemed to subside a little. Meanwhile a separate issue needed attending to - pus coming from my nose (yuk) After a visit to my doctor, I had to visit a sinus specialist a couple of times to find out what was going on...... The sinus specialist was very costly to say the least, he indicated my molar had abscessed and was actually leaking through my sinuses. He then suggested seeing my dentist. I rang Harish that day who knew nothing of the X-rays from months back. I then rang Ross who forwarded the X-rays (better late than never) to Harish. The tooth needed removing asap! So off to see Ross who did apologise admitedly, and then next to Mellissa for a goodbye to my molar! Reading the reviews here did remind me of that few mins in the chair, but hey it's removed and better now. However, I do question - Could I have just had a root canal instead of months of suffering and costly visits to a sinus specialist. I would still have a molar if so.......