Hawkes Bay Combined Taxi

Really bad experience with this company. Called and booked a taxi in advance the day before. When it was getting late, we called and was told there's no taxis. The operator didnt care and hung up the phone. Not worth wasting your time with this company

This company is shameful and I will never use them again.I was picked up as an outpatient from the Hastings Hospital on the 5th Jan at about 5pm.The driver didn't even know Napier at all. Had to use Google I had to spell everything out to her.I have a disability % card which she scanned in. I get 50% off the fare.When we got to my home she then asked for the cash difference of which I came inside for but when my neighbour went to pay her it was $50 extra. I have rung the company to complain they say they have no record of this booking and I must have used another company and forgotten that I did.Up to now I have been using this company for 30 years. NOT anymoreAny ideas how I can get back about $20+ over charged I'm on a pension with no money to waste.

Booked a taxi for 5.55 pm well before 9 am and guess what, no show at all.

Outstanding service!! Our driver was Cammy and she was awesome. Will definitely use HB Combined Taxi's in the future.

Booked 5:15am cab for airport drop. Off. Didn't arrive on time. Ended up being around 18 mins late. No acknowledgement or apology from the driver.

I wish I had read the reviews here before booking. I booked a return trip a day ahead and asked for a confirmation text. The guy who took my booking said he will send me a confirmation text, but he didn't.The one-way trip went smoothly... until the return taxi didn't show up, and I didn't receive any message from the driver. I called the call centre and was told that they hadn't actually booked the return trip, despite my repeated confirmation during the initial booking call. I quickly booked an Uber instead, but the call centre lady Fiona said she will send me a driver in five minutes. Thinking that the taxi would arrive sooner, I decided to cancel my Uber trip, even though it came with a fee. Big mistake! The driver arrived after half an hour, not five minutes as promised, and I had to wait in the cold without knowing when the driver would actually arrive. If Fiona had been honest about the delay, I would have stuck with my Uber booking and returned faster and cheaper. I asked the call centre for the name of the guy who took my booking to file a complaint, but they refused to give it.Now, after reading the other reviews, I realise that this is their usual service, and it has been like this for years! I'm shocked that a taxi company can't even manage bookings and arrive on time. This company needs a serious change. Not to mention, Fiona was exceptionally rude, and I was still charged the full amount without any apology. This incident seriously ruined my day and messed up my schedule. I chose this company, thinking they would be more reliable and arrive on time to accomodate my schedule, but unfortunately, that was not the case. It's a shame that a taxi company can be even less reliable than Uber, while also being more expensive and failing to provide basic services.

Ordered 2 taxis the day before to arrive to take is to the airport. First car arrived as we pulled away in an Uber 20 minutes later. Never saw second car. If you book a taxi the day before to go to the airport, you don't expect it to be 20+ minutes late.

In the past I have had excellent service from HB Cooperative taxis. However, on this occasion I booked a pick-up 24 hours in advance and the taxi failed to turn up. No apology when I rang, just told it was a busy morning". Isn't that why you book in advance?? I followed up with an email of complaint and have had no response. We do have other choices

Called for a taxi from Peak House, confirmed by text. Then got 2 missed calls from them. Called them back and they said they hadn't called me. Said taxi was on its way. No taxi after another 10 minutes. Called them and they denied any booking existed. Absolutely useless, confirmed by the locals

Arranged a 4am pick-up to go the airport and the driver was right on time. Comfortable and professional service. Would easily recommend.