BNZ Riccarton

Always there is short of staffs waiting at least 30 minutes

Went to BNZ Riccarton this am, expecting the run around and the usual form filling, you don't have this so come back or try online etc. BUT NO, a very efficient and polite young lady dealt with my issue swiftly and professionally and with right amount of deverence to my age, although with a hat and mask on, I think was guessing? LOL. So a big 11 out of 10 from me. Chris

The largest BNZ branch in Christchurch. Staff are knowledgeable and helpful. Lots of parking in front of the bank.

Went to withdraw my money. Needed cash for a new car. Was told I cannot withdraw my own money in the weekend as they do not staff the tellers. I needed more than the daily limit through an ATM. What do I pay fees for. Waste of time

I have been a loyal customer of BNZ since arriving in New Zealand in 2010. However, their treatment of me over the past 4 months has been appalling, we've been passed from pillar to post with no resolution to the issue we are trying to address. Woeful performance definitely go elsewhere for your banking needs

Bad experience, don’t get me wrong, the bankers are good and knowledgeable but the door lady is rude and she just there make others life difficult. This is why I decided move all my banking away from BNZ. Not recommend Riccarton branch if that door lady still there.VERY VERY RUDE

As a business, attitude is key!Super quiet morning I went in the queue to deposit money, was told to self service using the machine. Had a staff demonstrated how to use the kiosk, the computer then crashed and held my card and money within. I was offered to have the money put on a credit card to remedy the problem, but wasn't feasible because I don't have a bnz credit card (not keen to apply for one in the future now). Can only wait for their call when they have sorted out the crashing computer for now. Not a good experience, though I understand I might just be unlucky. Disappointed at their rather unfriendly customer service, like everyone should've learned about their self service machine (in such digital era, haven't walked into banks for years). After the machine has crushed, there was no apologies from the staff at all. All I got was 'that's not normal but don't worry we will help you fix it', yes they made it my problem too. Do not recommend.

Cash money

Had to hurry after work to get there and arrived at 3 minutes to 5 to find doors locked. Even though other customers inside and I pointed out on clock it was NOT 5pm they would not open. If open till 5 then doors should be open - closing early will get you justified bad reviews. Really disappointed in lack of service