Dunedin Health Centre

Just went on to the connect med and we have issues. I have not been called, texted or even emailed in regards to blood test results. These results show quite shocking information. Information basically saying if nothing gets done it could have serious health effects. I'm so lucky I went on to the connect med app to see my results otherwise I would have never known and would've been increasing my risk of health issues without even knowing. These issues do NOT get fixed without medication so why did I not get a call or any information? If you're looking for a good doctor don't go here. They are fully booked for most of march and only have 3 doctors available to make appointments with apparently.

Great reception staff, doctors and services.

Having just moved from Northland to Dunedin and hearing about the pressure GPs are under and the difficulty getting a GP I have been so impressed. The enrolment process was so easy and the reception staff were delightful. GPs listened to me and were informative and knowledgeable. As a health care professional I can be hard to please as know the standard but this experience has been superb

Great service and staff

Dr. Goudie has been fantastic for me.

Signed my family up with Forbury as soon as they opened shop and had a good experience until this year. The service has taken a massive hit: The receptionist tries to speed-run every phone conversation to the point where if you had two reasons to call, you'll need to ring twice because she hangs up as soon as the first one is done.Additionally you now can't get a face-to-face appointment apparently unless it's a follow-up to a phone appointment, which is pointless if you need a doctor to actually look at something... (and no, they don't do video calls).I hope whoever is in charge rethinks the current approach, because finding another decent clinic to go to is tough, but I don't really want to bother with this one anymore.

The doctors at this practice are not the problem. This practice does however have an extremely problematic receptionist by the name of Gina. I asked for a record of our phone conversation to prove what had happened on the phone. Effectively, she was losing her patients with my questions and said she was just going to tell the doctor I declined his advice to get a second blood test done when I had absolutely agreed in the first place. When I questioned why she said that, she just cycled the sentence “sorry if you misunderstood what I said” which made me lose my patients with her. I definitely know what I heard and Gina continued to lie. Gina also put my partner in a similar situation where she would claim one thing that would lead to my partner needing to speak with someone else and the other staff member would get clarification from Gina and they would tell my partner that she had said another thing, effectively changing the narrative to avoid looking bad. Considering others have the same problem with Gina, maybe some proper staff training is due.

What more could you ask from a GP practice? The receptionists are lovely, friendly and helpful. The doctors are professional, accommodating and honest. The surgery is sparkling clean and well laid out. 5 stars where 5 stars is due...

Been going to see Dr Millar-Coote and various other doctors over the past 14 years and the team is absolutely fantastic. They're extremely accommodating, very easy to talk to and all round wonderful care from the doctors and nurses here. I'd like to give a shout-out to the reception staff as well (as I use NZRelay to call them) and they're always so patient and helpful.Super wonderful medical centre, you won't be disappointed.