Carl's Jr. St Johns

Clean organised ambience lobby area, 5 customers eating in and there d/thru steady. Access into parking quite hard due to on busy road and this is on both sides disappointing to drive in and to find no parking not because they are busy but other retailers use there parking can be annoying when you notice only 5 people eating in and x2 are a family. Maybe look into Car Jnr parking only as this can be a loss of business opportunities if only d/thru moving and no foot traffic or lack of it. Food quality something to desire when you spend over $60 worth with 2 adults and 3 children that's a lot of money when product comes to you warm or fries mixed and warm with chilli sauce on top to give the impression that it is hot, taste hot but when you scoop into the chips you wonder why it's warm and chucks of patties chopped to bite size as mince not the best taste since they first opened. Product quality has gone down and the burger looks like it has a thumb print pressed down as they hold to wrap final product. Concern for the ranch sauce tasted like sour blue vein cheese even though reassurance was made to say it's fresh but how can you know when there is no expiry date or time made. Have to question Use by product. Customer service was great he delivered customer relations and added touch to customer satisfaction pity not on the product delivery. I would of like to grade more but overall disappointing quality and parking yes it's school holidays but these cars about 80% were not customers for Carl Jnrs. If you have not tasted there chilli and fries in a long while it may upset your tummy even though you enjoyed them several years ago? Obviously the product specs have changed somewhat if not it may be a reaction to the blend in the chilli sauce that has not been tasted in a while. Dessert wise shakes, drinks great and refill on drinks it great. Comparing product with BK it would be CJ comparing price wise BK, Maccas and KFC still have a pinch of quality above both with Wendy's on top of all in product quality but you would have to see yourself as this is an open opinion of the fast food brands, I do know that product quality needs to be uplifted or fast food business are only looking at there bottom line profit rather than customer satisfaction in quality, service and cleanliness. Made to order on the food you would of thought hot, as we were told take a number and wait they will service it out to our seats. Ordering systems across food service brands need attention and more communication to customers waiting over 5-7 minutes. I don't know what do you think?

If you like waiting almost an hour and a half for soggy cold chips and cold burgers then this is the place for you! I ordered Uber Eats from Carl's Jr St Johns and the driver had to wait more than an hour after the app said they were wrapping up" before they finally handed him the order. He took it straight to my house

45 mins wait at the drive through, guy forgot I already paid for the order. Ended up finding hair in the burger. Never again

Saddened because we just went in and they were closing the diner/eat in area. It is my birthday and I was with my family. We wanted to eat out before going to a dessert place. We had no idea that they would be closing early (except for drive through). Then they just lock the doors. Many others also tried to enter but were disappointed to see people eating inside while the doors were locked. I like Carl's Jr. But it's was suppose to be a nice night out just this once. Burger fuel is still open, we will go there instead.

Soggy chips are not really acceptable. Burgers were average. They have to lift their game as there are many better options. At least the young man who served us was polite. It is quite sad because I remember when it opened it was amazing. I cannot recommend this place.

Indian lady needs some customer service training. It’s not a great look when you’re taking orders but start answering your phone while doing so… it’s rude… Chips were under cooked & cold & why give table numbers if we still have to collect our orders ourselves.1/10

Easily the worst experience I've had at a fast food business! arrived at 10.20pm at the drive-thru as it was past walk-in hours, waited 50mins because the service was so slow this landed me at 11.10pm, which is 10mins past their closing time (11pm) that is listed on their Google page. I finally get to the window and am asked am I a Uber, I replied no and was told sorry we are no longer taking orders as it's past open hours, I said I've been waiting in line in well before closing time, the worker responded we actually closed at 10.30pm we are only taking Uber orders and we are short staffed so that's why we are still open. First off that's not the customers problem that the owners don't use more staff on a Saturday night of all times to not have enough staff on hand, secondly the worker says closing is 10.30pm but it's gpage says different if they don't want new customers showing up the owners should have updated the business hours to reflect the truth. Thirdly why are Uber orders taking priority over customers willing to order in person? The guy sitting at home waiting for his Uber Eats order is already willing to wait since they don't even leave their house yet the staff here are giving priority because you refuse to let Uber pickups come through the main door, instead forcing them to compete for a spot in the drive-thru with customers who don't work for a delivery company are left in the lurch because why? You don't have enough staff? On a Saturday? What a joke the owners should be ashamed of the management here and the lack of care from their staff, Never returning here as this is a on going problem at this Carls Jr.

Extremely poor handling of customer service.We arrived at the store around 10pm, to get few items as take away. Initially we went in, stood there for ten minutes before we were asked “hey guys - are you Uber?” Which Uber sends two people to pickup food? Then we were told the store is shut - although the closing hour is still one hour away.We then proceeded to go to drive through as other people were queued up there. Stood in line for another fifteen minutes only to get to the microphone and be told “sorry guys - we’re closed for the night.” Us: It’s not eleven yet, are you not open until eleven?” Them: “Sorry - we have to close early tonight.”At this point, cars are coming behind us too waiting in line.Man - we drove half an hour to get to you. How about some courtesy sign saying what your working hours is at the very least? Or attending to people as soon as they come in instead of keeping them waiting? Or perhaps giving them accurate information so that they just don’t go around waiting for you?The very least - put an orange cone in front of the drive through so that nobody gets in, before telling people you’re closed for the night?What the hell is wrong with you - whoever was in charge last night.

Friendly staff who served myself and friend for a meeting there. Good venue, spacious, great and friendly service. Food was hot and yummy and thanks to Wai and crew who served us...Keep up the great work xx

Utterly useless as a destination. Seven adults entered at 6.20pm aka dinner time for a quick meal before the rest of the night.Went to order, kicked back out into the cold.Dine in closing.Short drive to Burger Fuel Mission Bay. The service exemplary, burgers and fries superb.Truly up sized the experience.