Blaze N Chill

Super expensive and impossible to get service. Even, inexplicably, when the dude isn’t on the phone to a friend.

If I could give this place 0 stars based on my experience today and experiences of others I know who have expressed their cream chargers are 90% faulty in each box. Today no more than 30 mins ago I purchased an $150 scale. We checked it in store, to which I firstly pointed out to whoever I had the displeasure of being served by, that scales are not meant to be left upside down (scale part down) for long periods of time to which he aggressively said ‘I know’… the next issue I mentioned was that the top blue film (protective peel off layer) had scratches in it. To which he replied it’s just the top but not the scale. I said okay, and he began to re pack the scale without the two protective covers he had just unpackaged. This was a highly unpleasant interaction and for someone who specialises in a vape store and selling these items I find it very confusing as to how you can confidently ignore common knowledge of how to use and keep these items in the best performing way. I returned to the store (less than 10 minutes ago) and asked for a refund and calmly explained (with a video - attached is a picture from the video) showing the scratch marks had been deep enough to dent the scale itself. He then replied that he needed to see the video and I said sure but we spoke about this less than 20 minutes prior. I was then told not to come back to the store, he told me to f*** off as I walked out when I was clearly frustrated explaining that he shouldn’t sell damaged items especially at $150.I have no clue who this man was, or the reason for the attitude however I do know he was uninformed on usage of the products in the store as well as rude and arrogant when confronted with criticism. Please educate your staff on procedures etc. Blaze and Chill was a store I ranted and raved about two years ago, today it’s a mess.

I bought a Caliburn for $60 and the manager said whatever you need come back here. Turns out they don’t actually stock the coils for refill so now I can’t use it. Left my number with the manager and they just don’t care. I guess they were trying to get rid of old stock? Waste of money, poor customer service do not recommend at all.

Amazing service by the store manager ..best place to buy vape …best customer service

Bad recommendation from staff of product, if you are going in as a newbie, then already know what you want to buy

RAW lovers this is not the shop for you! They sell FAKE 1 1/4 cones from Wish. Easy to tell they're fake too by the colour of the packs, the way the tip is rolled and the fact that they have plastic straws instead of cardboard. Reported to RAWthenticator. Buyer beware!

Heaven for vape lovers. The store's got a huge variety of vape stuff. The service and quality of the product are excellent. Highly recommended.

Hello do you sell cigars ?

Worst customer service ever, basically told to leave when browsing made everyone in the shop feel extremely unwelcome and had a had a very cold tone, definitely does not care about his cliental and clearly is a hungry money muncher.