Green Gorilla

Really disappointing. It seems that the company is having real problems keeping up with demand at the moment. They were not able to deliver or pickup on either of the days that I had booked, even though I booked three weeks in advance.If there was a reason for this, such as staff shortages due to Covid, I could have been understanding. But they made no attempt to contact me to let me know they couldn't fulfil the order. When I contacted the company in early afternoon to confirm the skip would be delivered as booked, they told me that the skip was already on the truck and out for delivery to me that afternoon. This turned out to be untrue. When I complained the next morning they refused to try and get it to me before 3pm even though it was a day late already.This is the worst customer service I have experienced in NZ and I don't say that lightly. We did get good service from one of the drivers who responded to our SOS call when we were desperately in need of pickup (and the company had redirected all calls to an answerphone 40mins before closing time). Unfortunately that was not enough for us be able to have confidence in Green Gorilla again.[Edit: Payment Reference: 00000001494dfc38](Further edit: As at 3 months later I have not been contacted by the company)

Thank you Lisa. You solved my months old troubles. Many thanks. Talked to her this morning and the pickup truck turned up in an hour.

I have used a lot of bin companies over the years but this has been a refreshing change. Professional service online and over the phone was already a bonus, but the drivers' courtesy, communication and timeliness has been a real point of difference. (Multiple bins on this project)

Called atleast 10 times still no pick up. Promised pick up multiple times. Contruction delayed due to thisI do not recommend anyone using their service.

Very poor customer service. We ordered a skip for 4 days. It was delivered in the evening of the first day, and collected by 8am on the last day, effectively giving us only 2 days use. Tried to rectify it with the company but they were completely unhelpful - both the people I spoke to on the phone & the driver. Will definitely not be recommending to anyone.

Excellent service online is very easy and simple to navigate through the process of booking, and my instructions have met my expectations. The communications were excellent. Highly recommended.

We have tried other flexi bin companies and Green Gorilla is the absolute best. Great communication and fast collection. Won't use anyone else! Cheers :)

I’ve had really bad experiences with skip bins in past years. This time I’ve ordered a gorilla bag.I picked up the bag from Mitre10 for 180$. Weight limit was 1.2 tonnes and it’s the best price in the market for weight. Filled it up and booked in for a pick up online on a Friday night. They picked up the bag on Monday early morning. Hassle free and love their prompt service. Will be buying again. I don’t understand the negative reviews on them, bet it’s for the domestic bin collection service.

i booked 19th Jan, have email to confirm, but it is already a month no one come and pick it up,I call in and even been told my job not in their system, I am recommend not use this bag again

So far appalling service and not holding up to their online health and safety policies and have no idea when to call as recieved a call before 8am as this was my day off at work you would have thought they would have called a little later and will be updating this review once spoken to the transport managers superior..P.S. I hear the zoo are wanting their inhabitants (Gorilla's) back.Still waiting for a response from the Sloth as moves so slowly should get a kangaroo to do the job as would be a quicker response time..