Rembrandt - Takapuna

My first time shopping at a Rembrandt store. I had a really professional, welcoming visit in store at Takapuna recently. Jeanette was a very helpful and accomodating ambassador for the brand and she has a great sense of humour which made the experience of shopping for several suits very enjoyable.There was a slight mishap after sale with crediting the points to the same account but this was handled in such an impassioned, genuine and communicative way until resolved. I haven’t before experienced such strong sense of customer experience at any retail chain before and Justin believes in making sure the customer is valued. Thank you team! This will definitely become a regular visit!

Could not be happier with my experience with these guys! Finally found a suit for my wedding after months of searching. They were really professional and clearly knew what they were talking about. After getting service like that, how could you buy elsewhere? Thanks again

Terrible customer service. The guy we dealt with was rude.

This is a first class clothing store with excellent staff. Great to go during the week in the middle of the day!! I’ll be back

Absolutely outstanding service and professionalism by Jeanette Young who guided me in the selection of a very important suit choice I needed to make. This level of service means that from this point on you have a customer for life. Well done.

If i could give zero stars I would. Absolutely horrible service from this branch. Good quality clothing but terrible customer service and organisation on their behalf. My husband ordered 2 black suits for his groomsmen well in advance… they gave him one black suit and one blue suit. For big events like weddings, this kind of stuff should not be happening. The lady then tried to blame my husband saying he was indecisive anyway but my husband had initially confirmed the 2 rental black suits with the retail assistant/manager. Sorry doesn’t cut it when it’s too late to order again in time for a wedding. We were told sorry and given free socks and some type of refund… but seriously. Do better, I would hate for this to happen to someone else on their special day.

Great customer service from the lovely lady in the store.

Very good service. Professional and competent.

Fantastic service at Rebrandt Takapuna today. Had to make some slight changes to my sons ball outfit and they were awesome! Very accommodating and willing to help us. My son is really happy! Thank you

To say I am disappointed with this business doesn't come close. I made an appointment online, spoke to the shop staff the following morning, spent the following day organising myself, only to arrive at the store with 2 hours left before I needed the hire suit only to be told at that point they don't do same day hires! I have gone back and reviewed the website and there is no mention of this. The shop staff never mentioned anything although I mentioned this morning I needed the suit for tonight. I travelled 65km to be there and now have had to miss attending a 10 year anniversary due to this! Pathetic at best and would recommend anyone requiring a hire suit to go to Frank Caseys. Never had an issue with FC previously.. but this place. Disgusted