Ecotricity NZ

Top notch customer service, both fast and friendly. Also really awesome to see a homegrown grassroots company get into the renewable power market. Glad to be able to support and i hope they continue to grow, Two thumbs up

Ecotricity billing system is so confusing and seems like a SCAM!They had been charging us base on estimate since we join them in September last year, due to the smart meter not able to read at their end.When we start asking questions after receiving an invoice for$630.07 for November 2022.8 months on an electrician turned up and replaced it and advised one of the box is faulty.We received May bill today for over $300 and this still based on estimate according to Ecotricity.We have solar system that supply the main house.Contacted their customer service this morning and still no one is interested in explaining to us the reason for this ridiculous billI would not recommend this power company to anyone.

If I could give neg stars I would.1- this company stole my power, cancelled my personal contract under my name with Nova energy and transferred my house power into my landlords name without any of our knowledge.2- when I tried to call to get a manager to speak to me to get the issue fixed they refused to talk to me because they don't have an account with my name on it even though they cancelled my original power bill.3- the person I have dealing with this issue is an outside agent and they got the runaround as well. They have been told they are awaiting my original power company to get the power switched back. Low and behold I call my power company and they do have my power back, thanks Nova.Would never recommend this company to anyone, the customer service is absolutely shocking, the fact that its taking 2 weeks of me chasing the same issue of mistakes made by other companies who thankfully are fixing things (thank you solarzero, is a total waste of time. You people are horrible to deal with. Could of been sorted with one phone call but you all refused to deal with me so you can deal with the electrical commission complaint.

Amazing electricity provider, I can optimize the usage during offpeak hours.

Fast and friendly services. The price is higher than others, but as long as you are sustainable business, it's a good deal.

An amazing company ticking all the right boxes for my power needs and helping me feel a little less guilty about my carbon footprint at the same time! Not to mention a refreshing change to have fast and on to it staff who answered all of my questions and helped me get set up quickly. Would recommend to anyone seeking hassle/guilt free power for their homes.10/10

I’m enjoying my time here. Love the vibes, love the people. This is the best company I’ve worked for

The best customer service I have ever had with a power company.

Horrible experience. After trying to contact them over a period of months over my ridiculously expensive power bills, I changed provider to a large NZ provider and my bills halved.Post Note: Noted that you didn't even read my review before responding....I phoned, emailed & used the chat popup on the website, no response". PowerSwitch was the clear answer."

Why would you support oil and coal using power companies when Ecotricity are around? Climate positive and exceptional customer service!