Augenstein's Jewellers & Watchmakers

What a great place......I had the glass of my watch chipped and I needed to have it fixed ASAP as I sold my watch and the buyer would pick it up this Saturday (now it is Thursday)......I was at another watchmaker place and they could not help as they said it can take several weeks ....and they could not give me a quote either - only if I leave the watch for at least one week with them....so I was very disappointed and tried Augenstein's" as my last chance.....I walked in and the nice gentlemen and owner approached me and ask how he could help - I told him that the glass of the watch has a chip....I was expecting the same reaction as I had previously in the other shops.....but not here! He took my watch

Honestly BLOWN away by the friendly service and quality of jewellery from Gerry and the team. Will ONLY be buying and setting jewellery from here from now on!

Local jeweller that are supportive and knowledgeable they provide an incredible service that you won’t find anywhere else! It doesn’t matter if you are buying a ring or getting a clean/repair Augustine’s are always welcoming and patient HIGHLY RECOMMEND

I have been to Augenstein's several times now.Top service at fair prices. They always go beyond what I pay for and I am always amazed by what result they deliver on my watches.Highly recommended.

Highly recommend this place for all your jewellery needs, brought a ring in to be fitted with 2 extra gem stones , unfortunately due to the age of the ring there was a crack in the original gemstone, and this fell out upon fitting the other 2, this was replaced with a gemstone of my request (which was different to original) free of charge.They did an amazing job of cleaning it up as well it looks absolutely beautiful and brand new I’m extremely happy!!!All the team are so very friendly and patient and were still very good to me and friendly even tho I kept bugging them about time frame of my ring, extremely professional, high quality work!!!!Highly highly recommend!!! They also have some unique and stunning jewellery on site with great prices. Cannot say enough good things about this business, the owner and the two lovely ladies. #proudtosupportlocalbusiness

Not happy. My husband bought me 2 Pandora charms for Christmas 2021. The ring that attaches the charm to the bracelet is wearing away. According to Pandora if there is wear and tear or its broken before 2 yrs is up then you can have it repaired or replaced BUT you need to prove it. Brought in my bank statement which they weren't interested in looking at and didn't want to know. They were cross with Pandora and wanted to leave them (not our business really) and wouldn't agree they sold us the charm in question and that it was still wearable. He said they only sell Pandora charms and not rose gold which is what it was. MY HUSBAND BOUGHT IT FROM THEM. Ended up leaving with the charm. NOT HAPPY. Found jeweler quite defensive and really didn't want to help. Won't buy anything from them again.

When I said I was unhappy with jewellery repair this was met by a very defensive angry response instead of trying to fix the issue. I had no choice but to pay the $150 and leave. And got a 2nd repair elsewhere this cost $90 and they fixed up all the mistakes thank goodness. I wouldn’t recommend Augustine Jewellery for any repair work .