Mitre 10 MEGA Hastings

Great place all through they have almost everything thing you may need or want for your house or outdoors or projects at times there is so much stuff it gets dangerous,you go in for 1 or 2 items and almost walk out with a trolley load of stuff just to be sure you have not hopefully forgotten the important things you went there to get. Worth the shopping experience. Sometimes very busy store.helpful staff.

Sandy and kelly were on tap.tgey knew what I wanted and questioned why they didnt gave the extra paper work.however all is under control now and the request is on target.

Like most importers into Aotearoa, Mitre 10 has been ripping kiwis off for years. Just one example, gas mantle $10.49 for just 1, anywhere else on the planet 1 mantle is $1.50 to $3. Mitre 10 will argue import costs etc..., these things are as light as a feather and thousands can be packed into a shoe box. Too many other examples to list.When will their share holders here accept the profit margins in the rest of the world. Greed.

Love the place. Mr Neil is very helpful and have good knowledge.

Today I just bought a camping tent, the guy helped me in just 1 minute, great attention and speed, and the lady at the cash desk is super friendly and attentive, although I don't speak English, the girl understood me perfectly, and very, very good attention and kindness of the bartender inside the bar, he is from Chile and he served me in Spanish, thanks for your kindness and attention

Only getting one star as checkout staff said good morning as we left the store otherwise it be no stars. We were looking for architrave and none of the timber in that area specified it was for that purpose and not to mention size differences etc well no help want so ever from the idiot stocking products down that aisle as when mentioned to my husband we need to ask for help the looked at us again and disappeared faster than you could say boo

Super friendly and helpful staff. Had to go back a few times, and there was no issue doing it. Customer service was exceptional. Very impressed.

WARNING: Mitre 10 do not stand behind the products they sell.Normally Mitre staff are fantastic, except for this time. Absolutely appalling after sales service when we tried to make a warranty claim on a faulty log fire flue. There is a gap at the back of the flue inside the house given one flue pipe has a different diameter to the next flue pipe; this has resulted in the smoke leaking out of the flue into the house. I cannot believe the installer left it like that - and given the flue joint is very high off the ground, we did not find this gap in the flue until some years later.It is clearly a manufacturer and/or installer issue but Mitre 10 want to debate it, saying it must be creosote without having done any sort of inspection and there being no evidence of creosote. They then said sweeping the flue damaged it, again without inspecting it. When we said it hadn't been swept, they then said not sweeping it has damaged it. So sweeping the flue damaged it and not sweeping it also damaged it! This is an amazing assessment given they have not actually physically sighted the issue, despite my giving them photos of the issue caused by the manufacturer or installer. They then tried to blame the Council. They are seeking any excuse to not honour the warranty. This is disgusting service.Absolutely appalling service. Mitre 10 and their installers do not stand behind their log burners.I will NEVER but another log fire from Mitre 10 again.