BNZ North End

Terrible service here.Outside cash machine constantly broken not taking deposits.Only allowing 2 customers inside at a time, other stood outside in the rain for over 10 minutes.Can see a working ATM instide but they won’t let people in to use it.

Excellent customer service, very friendly and helpful.

Used to be OK but they cannot do seem to do anything these days. I tried to do a simple account change for my daughter's account a week ago (this was a simple 2 minute thing when I did it a year ago). After finding a time that we could both drive into the city and pay for parking etc, we were told that it required a 'banker' (even though a teller did it last time) and they do not have bankers in the branch any more, current excuse is the red light which does not seem to cause a problem in all the other retail outlets down Lampton Quay. We were told that we would need to send a secure message from internet banking to request a meeting. I am still waiting for a response, let alone a meeting. And even if I do get a response and appointment with a 'banker', I know that it will be such a hassle to provide ID documentation etc remotely compared with being in person in a branch.Time to find a new bank that is remotely interested in customer service.

Very helpful staff and good customer service. For a bank, they have high standards. I would recommend this branch for everyone.

the staff is kind and helpful. the service is quite good however we have to wait at least 20/30 minutes. but while we waited we can see the view from up here, it's nice place.

Waited in line for 40 mins to get some cash out. I was spoken to once asking what I wanted. This is not acceptable customer service.

Since when does a bank branch not give you the option to get cash... according to the teller in this branch, in her very poor english, bluntly told me that the BNZ stopped giving cash out over 3 years ago, and where have I been... Like other reviewers, all about the profits and greed, not about the customer service. Thanks again Jacinda for that banking review.

Great and very friendly staff. Thank you for outstanding service.

You might expect BNZ staff to be familiar with consumer laws, so that merchants who break them would have a harder time keeping their clutches on your money.But no. Existing relationships that earn them so much profit shift their focus away from their customers.Room for much improvement here.