North Avon Medical Centre

Went to this Medical Centre for 20 years Murray Smith was an amazing GP, a true family Doctor.Not impressed with the new lot, have moved to another clinic.

Been going here for over 8 years now. Dr Murray was awesome but unfortunately retired. Great all round health care for me and my family!

I am so upset by the service I have received from north Avon. My 1year old son needs to see the doctor can't see because only doing phone consultations but when I said my phone does not accept private numbers they said nothing they can do. So my 1year old son does not get a doctor's appointment because they can't call from a different number I am disgraced and will be by taking my whole family out of the doctors.In the past I have also been left out on the curb for over half an HR while pregnant because they were so far behind. Not great service from a health care provider.

For 39 year my husband and I plus family have gone to this Medical Centre with wonderful John Hudson and his great nursing staff. On our many visits it was quiet normal to wait awhile to see him(anything from 15 minutes to an hour) but it was worth it. Even since John has retired these been many times when my husband has had to wait. Today my husband was 15 minutes late and Oliver (Superior) would not see him and we were told to make another appointment. We just walked out after a few comments. Yes it was my husband's fault but I am in disbelief that this has happened at this Surgery. What the hell is the place coming to.

Very very helpful with near zero problems re. getting referrals when asked for, plus I recently needed references about my current medical issues. Hillary is a lovely lady willing to spend whatever time is needed with no rushing at all. She listens really well & also seems to have no preconceived ideas or prejudices. I am very happy here & would recommend this practice- particularly Doctor Hillary Gray !!

I felt discrimination for the first time in my life.I arrived at the place, and no one opened the door for me, I was knocking the door, but I had to wait until one patient was leaving to get access.When I said that I was new in the area and that I wanted to enrol there to have a GP, the receptionist told me that they are not taking more clients because the doctors are to their full capacity. When I asked if that happens every day she did not reply, and she recommended me to go to others medical centres. When I asked ( because I am new here ) if she can provide me with the name of other places, she said: there are plenty of them".Really? I know that there are plenty of them

Patients that go to this practice are just seen as walking $$ signs. I asked the gp for an application form during a consult. As sometimes happens we remembered on the way out of the consultation. The gp got the form for me, asked me to fill it in, return it and she would complete her part. I did as requested. When I went to pick it up I was charged a further $30. In total....$54 for the consult and $30 for the form filling which should have been part of the consult. Consequently we have found another gp where I've been assured we will not be treated as walking $$s. It's sad when the once family doctor and medical practice has become nothing more than a money making exercise where patients are not valued and making money is the target.Further to my post above.... I am pleased to say the practice manager phone on behalf of the principal and apologized when I told her about the above issue and also another couple of similar issues. In light of this I have to say I was pleased they took this step. I would also like to say that we had no issues with the care we received from the two GPs we saw at the practice.

Have been with this clinic for 5+ years.When Murray left I was guttered as he was an amazing GP but I've seen Hillary twice since and cant recommend her enough!Also Bethany at reception...always cheerful and welcoming.The staff have all done exceptionally well during Covid to keep enrolled patients safe

Love these guys, have been going for nearly 20 years, was one of Murray’s patients till he retired and I’m with Oliver now - always super efficient, nurses are great, Moya is lovely. Have been supportive through a health diagnosis and never felt any judgement. Thanks guys keep up the good work.

My family and myself have been looked after by North Avon Medical Center for many many years. Firstly by Murray Smith for many years, great man, now I see Oliver Satchell. Another great man , extremely caring ,takes time to make sure I'm ok and thorough. Genuinely cares and I'm very grateful to see have another fabulous Doctor. The nurses are fabulous and the receptionists, Moya and Bethany,there's another lovely lady there too but I cannot remember her name right now, are wonderful and always happy to see you and always have a smile. All the staff work extremely hard and take pride in caring for their patients. The surgery has grown from strength to strength over the years and it's been wonderful to see. Highly recommend !