Windowmakers

I never write these but - a massive thank you to Tiaan and team at Windowmakers. Originally we were just getting a massive skylight but when our other joiner let us down the night before he managed to get us a full house lot of exceptional joinery done only 19 days after the other team should have installed. Delivering a great product and sticking to quote when one of his subcontractors stuffed up. All with grace, professionalism and speed.

great service thanks!

Always a pleasure to work with the team at windowmakers, the whole process makes it very easy for the builder and the quality and fitment is always fantastic.

I do not normally make public comments but the culmination of extremely poor quality product backed up by the worst customer experience I have received anywhere ever leaves me no choice. Window Makers Delivered the incorrect size window, Seals falling out after a couple of months, major components missing from originally delivered product that now dont match in colour the rest of the frame, Gaps through the bottom of the door when closed....Not one person has ever called to ask/enquire how they can fix the ongoing problem, we only hear from the Accounts Lady (Obvious Reasons) who I have to say was the only person in the company who was of any help and was very nice on the phone and got some action. To conclude, The Managing Director no less has threatened Debt collectors and claims I have breached the Construction Contracts Act, My rights as a Consumer have been completely ignored, we have paid the Majority of the original Balance but will not pay until our concerns have been addressed to which I am now seeking Small Claims Court Assistance. Disgraceful

Dont use this company bad service very abrupt on the phone bean in the window trade 40 years and would nt even sell me a part not very nice to deal with

We recently replaced our old wooden joinery with new beautiful double glazed joinery from WindowMakers, we received amazing design recommendations, top customer service, communication and product. Would highly recommend WindowMakers to all! What a great experience.

If you want only 1 window or 1 sliding door then apparently they don't offer this service. We went in store and got a quote, after we got home the measurements were not right (our mistake) so we sent updated measurements asking for a new quote. We heard nothing, after following up for awhile we contacted the general email asking for an updated quote. The lady was nice and apologised and re sent a new quote. After a few minutes we got another email from her saying she was really sorry but they don't do one off doors?????? very strange. Overall not the best experience and we had to keep following up. Hence the star rating based on customer service and wasting time.

I have found Windowmakers great to deal with every time I have used them. My rep Rich is on his game and always knows his stuff. The Joinery itself is to a high standard and with competitive rates.

I highly recommend Windowmakers for all your aluminium joinery requirement for your project(s). Team at WM is always professional and they deliver what they promise at all times! Highly recommended!!- Stehr Brothers Ltd.