White Cross - Glenfield Urgent Care and GP

Went there for after hours care. Nurse Michelle was fantastic and thorough, providing a follow up phone call the next day. The doctor was very thorough and great with sick children. The only down side was the attitude of the receptionist, she clearly didn't want to be working.

I should have taken the negative reviews seriously. This clinic does not provide the best care for their patients, I saw an urgent care doctor who was lack lustre with his examination, had to “lookup” wether a standard antibiotic was suitable. I had to convince him to take a sample for analysis and had to self administer another test which I think is his job, all other doctors have done the test for me to ensure it was done correctly. Finally I wasn’t given any pain meds even tho I was in pain. His treatment was not working so I ended up going to Smales Shorecare and got told that diagnosis was incorrect and that I was taking antibiotics for no reason, they gave me pain meds while I waited and the doctor was so focussed and thorough. The staff and premises were good. Try ask more questions and show a bit more care Doctor

Would like to give zero star if I can. The receptionist is rude and impatient. Dr. Raya gave my child the wrong dosage of medication, providing a dosage that was double the correct amount. This was extremely dangerous for my child. Thankfully, the doctors at Waitakere Hospital informed us of the correct dosage and made the necessary changes to her prescription. I can't believe how a doctor like her obtained a license to practice medicine.

im not one to write reviews but honestly the reviews of healthcare services make me horrified!!! Everyone at this clinic is super lovely and friendly. The reception team is lovely, and the doctors are so nice. I get really bad health anxiety but i have never been stressed at this clinic. Thank you for all your work!!

Very rude receptionist, transferred to them because they are the nearest GP and urgent care to us but receptionist was worst! Very arrogant, don’t smile, the tone of voice is not good and the how she handle my concerns. We enrolled to them a few months ago and my previous GP confirmed to us that our records was already transferred to them but when we go there for a check up they ask us to pay for our 5year old son because we are still casual??? So I ask her what happened to our enrolment form months ago and our previous GP confirmed to us that they transferred our records to them. She didn’t reply at all but instead printed our 2020 record when we are still casual and went there for urgent care. Instead of helping us and sort things out she just ignored us and said to us, you sort things out.. I mean whatttt??? You lost our enrolment form then you want me to sort things out?? I was just being calm and being patient but that kind of service is no good! All we need is a proper explanation of what happened to our enrolment to them but instead of helping us she just printed our previous record last 2020 as casual instead of asking us to fill out another form which we are more happy to do so even if we did it a couple of times already and assure us that this time it will be in there system so next time we come we won’t be having that problem. But no! she acted arrogant instead!After that I wanted to write a review and was shock when I read all other reviews to them. I am not the only one who experience it. But on the positive note nurse and doctors who check my son are really really nice. Just disappointed with the receptionist.

Drs have been great, for myself and my kids when we've needed urgent care, the clinic is clean and comfortable, exepected long waits. Have only had problems with rude receptionists and the competence of some of the nurses, one particular instance, where another patient with the same first name, had her notes and symptoms taken by the nurse and put against my health record! and mine against her name! So when i finally got to see the doctor, he was treating me for the completely wrong condition! The doctor was not happy when he realized!

Honestly “Dr” Habboosh couldn’t care less about her clients. Some genuine passion and sympathy for a patient would great but hey I forgot she mustn’t get paid for that. Wont be returning or ever referring, are they letting just anyone become a doctor these days?

I had an Accident related visit to Whitecross Glenfield on Saturday July 1st. Everyone from the Receptionist , & Dr Xu to the lovely nurses Jan, Amy & Christy were very professional and kind. The wait time was just over an hour & I was kept informed of my place in the queue. I would have no hesitation in visiting Whitecross again should the need arise.

I love having to wait a minimum of 2 weeks for an appointment. It really makes it easy to deal with all my medical issues... Also, the Dr's could use some work on their bedside manner. Will be changing Dr's asap, despite it being by far the most convenient location.