Godfreys Sylvia Park

I went to the Sylvia Park Godfreys to pick up my Vacuum. The Electrolux Silent Performer which is insanely good! Suction great, long cord and light weight. I was served by Kamaldeep. He was very helpful and friendly, will definitely buy again from this branch

Helpful and kind staff. Spot my order 3 yrs ago quickly and give me suggestion about my poor vacuum cleaner.Thank you Ngahine. You made my day!

After having a horrible experience at Henderson Godfreys, we tried Sylvia park and Ngahine was super helpful, professional and friendly, she got us exactly what we were after and we love our new vacuum! Thanks Ngahine

Very happy with the customer service in this store, (Ngahine) was really helpful and kind, outstanding service from her, definitely coming back to get the supplies for my business, thanks.

I would like to share my disappointing experience with Godfreys regarding the purchase of a Tineco Carpet One Pro on Boxing Day 2022, which cost me $1049. Unfortunately, this product has proven to be incredibly unreliable as it doesn't even spray water properly, rendering it useless for cleaning dirty carpets. To make matters worse, it break down not just once, but twice in 4months.When I reached out to Godfreys for assistance, their response was baffling. They claimed that I need to keep the suction head clean to prevent the sprayer from getting clogged. Frankly, I find it absurd that I purchased a carpet cleaner that cannot effectively clean carpets without constant maintenance. It defeats the purpose entirely.What disappoints me further is their poor customer service. They refuse to offer a refund or repair the product, leaving me with no other option than to escalate the matter to the dispute tribunal. This lack of accountability and disregard for customer satisfaction is truly disheartening.I strongly advise potential buyers to exercise caution when considering purchases from Godfreys. Based on my personal experience, I cannot recommend them due to their subpar product quality, unhelpful customer service, and refusal to address legitimate concerns.

Horrible experience with Godreys Silvia Park during vacuum cleaner servicing:Being a very loyal customre for 10 long years ,I had a very unpleasant experience with Godreys Silvia Park while getting my vacuum cleaner serviced. Firstly, it took them a long time to respond to my request and get back to me. When I finally dropped off my machine, they were unable to give me any timeline on when it would be ready.After several days, I called them to follow up and was told that my vacuum cleaner had been misplaced. This was extremely frustrating and concerning as it was a valuable item that I needed for my home. When I went to pick it up, they handed me someone else's machine, and it was not until later that they called after 2 weeks accusing me of stealing the vacuum cleaner from the store, there is no respect for the customerThe entire experience was highly unprofessional and showed a complete lack of concern for customer service. I would not recommend Godreys Silvia Park to anyone looking for a reliable and efficient service provider for their vacuum cleaners.

The person behind the counter was rude. I refuse to be spoken to like I'm a 2 year old - You were told ..."

Terrible service by the Manager she didn’t listen to anything I asked. Very pushy and only suggested vacuums well above my budget.

Great customer service from Megan to day. I had taken my Wertheim stick vacuum apart for cleaning and struggled to get it back together. Took it to Megan who quickly sorted it out and returned to me in one piece while I waited. No charge. Thank you Megan. You made my day!!!

Went to the Sylvia park store asking for a mini gulper and a vacuum stick. The lady at the counter proceeded to ask what vaccuum cleaner it was for. I told her I just needed the gulper as I already knew which gulper matches the vacuum I have. She still insisted on asking which vacuum cleaner I had, as if I was dumb and didn't know which gulper I needed (I am a cleaning franchise owner). After trying to search for the gulper, saying it showed that they had three in the system, she stopped searching and proceeded to serve the next customer. I said out loud, have you not found it yet? She looked confused, so I left angrily. To think my husband came back the next day and got the exact thing I needed from the same lady, made me even more angry. Reason being, it could have saved him a trip if I had gotten the gulper on the day I had visited the store. Very disappointed at the customer service here, so slack