Rockshop Manukau

Staff are super friendly, Service is fast and efficient, Store is tidy and inviting. Love coming here to get my music supplies. Would highly recommend!

Very well designed layout for the general public to view product range

Nice friendly staff. Fixed my first guitars problem on the spot and didn't charge me for it. Serviced two guitars recently and they come back feeling brand new and clean as a whistle. Keep up the great work

Love my new set up thanks rockshop for the help and guidance!

Great service they out of their way to help you ..love their service

Great friendly team. Super helpful

Great service

Didn't have what I needed (5-string bass string) and didn't offer to order them in for me.

Wow, just WOW.Te and team... you have blown me away with your amazing communication, manners and problem-solving skills. I had some account issues, but they were resolved within seconds,with the help of the manager Te. Fantastic, I'm seriously blown away. These guys know what is up.

One of the worst customer service ever received from Rockshop since today for the following reasons1:Trying to lie and sell me the second hand Apollo sound card instead of new (Nearly 4000 dollars unit ) after I identify the sealed was opened and supplied me the old unit intentionally. I specifically asked them on Email to make sure supply me a new unit. The have tried to get rid of the old stock however I gave them chance to order the new one after assistance manager tried to cover up the staff dishonesty.2: second , I ordered 4 Jack to Jack cables which were available in their inventory plus different branches and I was waiting for nearly a week to get them. Has not arrived on time as promised. Then ro k shop staff emailed me stock are in store which were not . Next they apologized and excused we have new staff in store. Wait again and stock have not arrived on time and then they blame courier and other staff who are not processing and sending unit on time. Gave them an extra week time to get cables they didn't not even get back to me , then attended to store again asked the to follow up they said Ok and never get back to me till today(8 Sep 2022)Never come back and deal with rock shop anymore.If anyone wants to know more, happy to show all the communications have done with them through emails and call logs.This is the worst ever customer service received since 2005 I am dealing with retailers.Please see the pictures below I recorded at Rockshop Manukau store trying to sell second hand unit instead of new .-------------------------------- This has been added to answer to the owner response ----------------------------------I was waiting to receive the call from the product manager which was delayed again and today at 5:30 PM assistant store manager called me to talk . however they have sent me an email and I replied back to them to clarify their mistakes - I am strongly confident about my report happened in the store and I waiting for their answer to get back to me and hope this time they can come up with right answers and solutions in a good faith - otherwise I will follow up this to the bone as I don't want other New Zealanders face with the same scenarios or gets fooled.I am really serious about this review.