Green Island Medical Centre

Highly unprofessional staff and doctors. My daughter had a severe abdominal pain in the appendix area - staff ignored it completely asking if we could wait about an hour regardless earlier booking, doctor reassured it's not appendix, subscribed some paracetamol and sent back home. In 12 hours appendix has bursted, 1am ambulance ride, 9am emergency operation with full stomach clean up and long recovery. Easily diagnosticable and promptly operatable condition for current times. Made surgeon wonder why doctor didn't recommend to visit hospital if not sure. Clear example of C gives a degree of employment for Green Island GP medical centre. Would advise to look for GP somewhere else, when health is important to you!

Have been going to this doctor maybe 18 months now. Have had multiple instances where my appointment hasn’t been booked and they haven’t been able to get me in on the same day.Last week I called to arrange an appt after being discharged by hospital for an ECG. Told them what I needed and an appt was booked in for 9AM the following day with my DR - when I got there I waited an additional 10-15 mins to be seen. I then went into the dr room and said I’m here for my ECG she said “I can’t do that you’ll need to see a nurse”, the next appointment wasn’t for an hour, she checked my ears and then I left.I sat in my car for the hour as there was no point driving back into town to work. I went to my appt and then went to the counter to pay. She said “that’ll be $85”, she was adamant she would be charging me for a doctors appointment as well as a nurses appointment. I explained multiple times that the only reason I saw a doctor was because they booked me in with one on error. She argued till she was red in the face, spoke to her manager multiple times and then gave me a discount for my “doctors appt”, I was ill at the time and didn’t have it in me to explain any longer so I was charged $55 instead of $25 for something I never should of had to pay for, alongside the 1.5-2 hours I had to take off work for a simple appt.Very disappointing but with doctors rooms full and not taking new patients it makes it hard to change.

Avoid at all costs. Dr Astrid Windfur, the sole owner of the practice, tried very hard to persuade me to stop taking my contraceptive pills, claiming they were as harmful to me as smoking. Subsequently found out she's a staunch catholic. Bias much?

One star purely because they had a tidy up and couldnt find the drugs needed to treat my condition and the person who todied uo was not present.Lucky the ambulance arrived promptly and had the gear.I overheard one of the staff members mention the place was a circus.The staff were fantastic in this instance though, not her fault she couldnt find the drugs where they were supposed to be.

Some of the reception staff are quite unfriendly, and often get their facts wrong, such as immigration status and vaccination status - important things!My doctor is also quite dismissive and rude, I often get the impression they are telling me off, and overly focused on process rather than care. My doctor is always late to appointments, even early in the day.Finally (and in fairness this may be an SDHB rule rather than GIMC), I don't agree with some of the charges, such as $45 for a 15 minute appointment, just so that my GP can have me sitting next to her whilst she reads through my blood test results. Do that on your own time please. I did not need to be there, and it seems like money-grabbing to me.

Have to agree with review above after my treatment this morning. The Drs are lovely but reception seems to have changed lately. Extremely uncaring, disinterested, 'you are a hassle' type attitude conveyed. Charged me full price when it should have been ACC related. I will be looking elsewhere.

0 Stars if I could.I have been going for 33 years, they still can't spell my name correctly. I can never get an appointment when I need one.Multiple family members of mine have been misdiagnosed with serious consequences.But mostly recently I have issues with prescriptions for my young child. When I rang for the 6th time about a prescription, I was told rather rudely that my child's dad was given a physical copy (he was not) to then be told oh no they sent that out to a chemist that morning (to the wrong chemist for the 2nd time).This was after being spoken down to on the day of the appointment and being blamed for being put in the wrong waiting room.Always long wait times for a short appointment, Drs are always running late. Reception staff are rude and blunt.I would change Doctors if I could but with everywhere being fully booked there is no alternative.

Without a shadow of a doubt the worst bunch of professionals I have ever encountered. Do yourself a favour and do not use this place. I have never seen the same doctor more than once and everytime they say that you can have a repeat script via phone they get you in so they can charge you again. Have had enough of the ineptitude and am moving.

I’d give zero stars if it was possible. All the fantastic GPs (Dr Thompson, Dr Then, Dr Foster) have left and it’s not hard to see why, GP shortage or not the current GPs can’t do their job - important referrals never sent on more than one occasion for my family alone, special mention to Dr. Windfhur who lets her personal opinions, outdated ideas and old school thinking get in the way of properly advising, assessing and diagnosing clients, receptionists and management are not worth your time and seem to forget they’re in a customer service role - with the exception of Mel who tries her best, some nursing staff are lovely however, on multiple occasions appointments have been “made” at a nursing level which were never actually booked. The list goes on, avoid at all costs, currently on a waiting list to move practices unless there is a complete shake up of this place but sadly I don’t think a fancy new building will bring that.It’s only a matter of time before something terrible comes of the way this place is run and the absolute communication breakdown this place is experiencing.