Auckland City Toyota - Grey Lynn

Your service team, Scott and Clarence were super helpful. I had a sudden issue with my Corolla so didn't have a booking but they took the time to have a quick look at the problem and fixed it on the spot. Superb customer service and care.

Sales rep was very helpful, test drove a RAV4 Hybrid. But ended up buying instead from Henderson Toyota instead, because the manager in Grey Lynn was pushy. Added paint and interior coatings to quote without asking, and tried to argue their finance was better than a mortgage loan, even with higher rates.

Karl is the best car salesman I have dealt with, his follow up and his professional is second to none, bought our first RAV from him and would buy again from him

Terrible customer service. Have been a regular but will NOT be going back. Booked in for WOF and service. Asked to be called if needing any work done other than standard service or to pass WOF. No call just a text with over a thousand dollars worth of work to be done. Asked to have work done by lunchtime still waiting at 3.30pm. Will be finding a new mechanic.

Danger Will Robinson!!recommend people not to have services and WOFs done together. the fixable items that are sent to the client are not clear on whether it is a warrant issue or a service recommendation. If you ask for something to be looked at as part of the service, suddenly it becomes a warrant issue which suggests there is not a separation of functions.

Appointment means nothing. Had to wait over 3 hours. During booking and upon arrival i was told it would take 1 hour. People who brought their cars after me had it serviced before me! I took it here since I bought a new car from them last year. I will take it to another Toyota dealership next year.

I have never bought a brand new car in my life, but I'm glad I did so through Toyota Grey Lynn. The team was approachable, welcoming and knowledgeable about the range of cars on offer. I appreciate their helpful recommendations and suggestions to ensure I got a car that was tailored to my needs. Special thanks to Joslyn for her assistance with the paperwork side of things. If you're heading in for a test drive, or have a few questions about the cars I highly recommend Denis! He will steer you in the right direction. It was a seamless service and delivery, making the wait for this magnificent car all the more worth it. Cheers team!

I did my car service and WOF there yesterday, the experience there was terrible, and I am so regret to go there. Here are what happened:1. first appionment I got there in time at 10am, got told it would take a whole day to do,car ready by 5pm, no loan car,so I rescheduled in store,but the confirmation text received later showed wrong time. So I called back changed the time and booked a loan car,and told them I needed the loan car for my doctor appointment the same morning. Showed up in time again,got told no loan car, leave it or reschdule again. A loan car magically became availbe after I requested to talk to manager.But frustration has caused. I returned loan car at 3pm as they requested, but got overcharged for the loan car, I paid $39.5 instead of $25. I am pretty sure it is an overcharge as I got price confirmation twice, at booking and before I took the loan car on the day. I live at west, drive 20-30mins[twice] to city at their branch to do service, the whole service fee is not competitive to others, no apologize for the mistakes and frustration they made. Why bother to go back?

Denis is very helpful , explained everything very clearly and was extremely helpful through out the whole process if anyone wants a new car see Denis at Grey Lynn Toyota

I find the service department receptionist in glasses I believe her name is Erica so rude. She was chatting with another customer in front of me with a smiling face when she sees me suddenly turn a wooden face. That was the first time to visit them. When I picked up my car she just pretend not to see me and turn her face around. Every time I talk to her she clearly avoids eye contact with me as if I'm not welcome there. I keep myself tidy and presentable when I visit them, I do not understand the reason I receive different treatment than other customers. Very unprofessional.