Capital City Ford

We have nothing but praise. We bought our car from them and they have been fantastic with the service component. Every service has come in on quote and in good time. The car had an issue after one year, and the dealership fixed the issue with out any issues - no leading questions that they could use to disqualify the claim. They simply accepted the issue and fixed it immediately. We will continue to return for our future services.

I have to say Capital city Ford has only ever given me fantastic service! I especially have to give the service manager Dan Wynyard a big thanks for his exceptional service. He went above and beyond to help me with my Mustang and personally kept me up to date along the way. His advice no doubt saved me some money and headaches in the future. I highly recommend Capital city ford.

Nice enough people but easily one of the most useless mechanical repair outfits you could ever come across.Could not diagnose that a problem was actually a total clutch failure. Then decided a fuel filter needed replacing. Ordered the wrong one, tried for 40 minutes to jam a clearly entirely different filter into a housing. Tried to charge me freight on the incorrectly ordered part.Eventually I got my own correct filter, which they did not fit correctly either and it needed to be later refitted by someone who did know what they were doing.Didn't have any knowledge about the fault I originally brought it in for which was auto switch manual transmission issues.Eventually I had to have my vehicle transported out of there they were that useless.Later, I needed them for Ford specific software. It took 3 days to reply. They promised they'd be in touch the next day, have still not heard over a week later.Definitely just brand guys, charging $150 an hour for poor skills and knowledge.Support local guys that do work hard and know what they are doing instead of these guys who are just cashing in on the Ford brand.

Took the car in for a WOF and ask them to check the radiator fan since the car was overheating. They instead checked the air conditioning coolant and said it needed recharging and that's why the car was overheating. That's patently wrong and we had to get the Foreman to explain the situation. Being Christmas Eve they couldn't do anything else and so we had to rebook the car in January. Any competent mechanic would know that a radiator fan not working is not really related to there being insufficient air conditioning coolant in the system. And this was a Ford fiesta taken to a Ford dealer.

Really disappointed with the service here. Car needed a job doing that only Ford could do. Short story, dropped car off on a Monday and requested an estimate, advised no work to be started without an estimate. After us trying to contact them on Wednesday and Thursday as hadn't heard anything and they hadn't returned any calls, they finally answered the phone and said they couldn't provide us an estimate until Friday morning. Turn up on Friday morning and they had already started the work!! Still without providing an estimate. No explanation from them other than that it was a communication error. The car has also come back with a new fault that wasn't there when the car was dropped in... very unimpressed with the whole situation.

Great service great staff. Very helpful and supportive.Thanks

Called up and booked in three weeks in advance as that's the wait time to get a courtesy car for a service. Turned up at 730am on the morning and was told that I didn't even have a booking and it was never entered into the system. Rebooked me for Monday without a courtesy car or told me I had to wait a month for another appointment.Turned up on Monday to pickup my finished ute and it still had the plastic seats and protectors inside (even though it had been ready to collect for over an hour) which I had to remove and take inside. In past services the car was always given a quick wash and this time it wasn't. Each services costs more and more (this was almost $1000) and the value" feeling gets less and less.Last time I will get it serviced here

Charged $880 for wrong repair. Mentioned specific repair required, was told it wasn’t the issue.Car broke down again 250km later and Taupo Ford are fixing the actual issue.Wouldn’t recommend for repair.