SmartVent

Have ventilation and heat transfer system installed. System generally worked well / delivers benefits as expected however both fans failed shortly after warranty expired and request to rectify received no response until followed up with formal request for resolution under consumer guarantees act. Cost of replacements was partially covered however was less than a pleasant process. Essentially told we were either just unlucky or possibly an issue with the house despite it been a new build, units were professionally installed and we live in a temperate part of the country. When questioned what the reasonable life expectancy of the fans was I was told everyone tries it on under the consumer guarantees act." As I understand it

AVOID AVOID AVOID!This company is a joke at most. They give you fitted price online. You call them to have someone come over and give you a quote which was 800$ higher than online because:Electrician had to fit one more wire and spend bit more time on the roof".You are asking online chat support about the price difference. And what they say?"It is not our representative and he can charge you as much as he wants" seriously?I have booked installer appointment through your website and you are telling me that there is no business relationship between you?They blame each other for wrong pricing in front of the customer. It was one big mess and I simply lost trust in such a company straight away. If you can't control your business you clearly have a problem.One of the main subjects of the appointment is how they are better than HRV which is becoming so cringy at some point that you don't really want to listen to it and anyone having basic understanding of physics won't be fooled on those cheap tricks.They obviously won't mention that HRV requires you to change filters every 24 months instead 12 with SmartVent and if you do so every 2 years with HRV your warranty is extended for another 2 years which is not an option with them.HRV also gave me 800$ discount from the initial price as I was buying 2 products instead of 800$ price increase given on arrival from their guy that is not even recognized by company."

I'm happy with our smartvent. It's been a year since it was installed with no issues at all. It helps a lot with circulation of fresh air inside our house. It also helped with the condensation during winter.

We should have installed in as soon as we moved into our new home 4 years ago! No condensation from Day-1, wow. Impressive performance. One of our frequent family guests stopped having hayfever in our house after we installed Smartvent. Wasn't sure whether we should choose this over other big named brands in the beginning but now we are confident we made a right choice with this great value-for-price system.

The service is slack get cowboys to install vents the installer said they never installed a vent before. I and still have condensation on my windows 2 weeks later. Rung Smartvent for information adjusting settings a few days later no improvement. I ring again but this time another person gives me different instructions to adjust the settings still no improvement. Like John says below shop somewhere else.

We weren't sure which type of system would be best, so reached out to three companies. Craig was first to make time for us and was so knowledgeable and easy to get along with, we didn't need the other quotes in the end. I feel he went above and beyond to ensure we understood the issues with the house, what SmartVent would provide and set expectations for install and cost. Immediate difference in the house has been noticed with fresher air and a feeling of being much more dry. Excellent service and so far the product has made a real difference.

I would insist on having this installed in any place I go now. Brilliant at improving air quality. I have hardly felt the change in seasons inside. A definite and marked improvement, especially with allergies and asthma management. YEYYY.

Had a Synergy2 system installed, works great, noticed the air quality vastly improved within a day

Very happy with our SmartVent. Installed 3 weeks ago and we've gone from mopping up condensation with towels every morning or using the window vac, to no moisture whatsoever. The house feels much warmer due to the dry air. Highly recommended.

Had it installed a few months back and surprised that the house feels a bit warmer but now more importantly I don't need to wipe water droplets on my windows and i don't need to open the windows when i'm not at home in the morning...great investment. great team of installers too.