Furniture Zone Te Rapa

DO NOT BUY FROM HEREWe brought a lounge suite from these guys and it started to full apart after a couple of weeks with in a couple of months it looked like it was 20 years old. The process for making a warranty claim as painful and took months to resolve and had to be done through the warranty department that was only contactable via email and would take days to get a reply and thats if you got a reply then when we finally got them to agree to a refund as by now we had given up and got another lounge suit they said we are on a sheet to go before the director to be signed off then once that was done they would have to come pick up the suite before and only then we will get the refund but couldn't say how long we would have to wait for it. When they delivery guys turned up to collect the suite they just walked in with out knocking or saying anything and just picked up the suite and left. Very poor customer service and very poor after sales service they now have the suite back and we are left waiting for our refund to be processed and paid out we paid at the store but they will not let us collect refund via the store. Please save your self the trouble and go to a well known and trusted store even if it means paying more dont buy from these sharks

Amazing experience. The young gentleman helped me with what I needed, very polite and respectful manner. Great deals as well, would recommend.

A big thank you to Ash for her excellent customer service regarding the replacement of our dressing table and tall boy.Much appreciated. Regards Lorraine & Ray Mettam

Went into furniture zone, the other day and the two men were wonderful, their customer service is amazing and they care for their customers needs, would recommend highly

I have only one complaint. I wish, I can give more than 5 star. I would like to say thank you to Ash for providing outstanding customer service experience. Well done Ash and keep up the good work.Very friendly and help us choosing the right product.Thanks

Worst customer service experience in this store ever on Saturday. The new boys on floor needs to learn customer service. Bring back the old girls, they were managing the place way better then these boys.Very disappointed

Great customer service and super friendly. Ash was able to help sort out a Bed/base and delivery really quickly and for a really good price would definitely buying from here.

So happy with my recent purchase. The young man that looked after me .. 5star plus thank u so much.

Great service, prices and a well-laid out, and easy to shop store. We love the chairs we bought, as they’re a little bit different! The welcoming, professional Store Manager was both helpful and knowledgeable, giving us a great advice. Highly recommend a visit!