Bupa Parklands on Papanui Retirement Village & Care Home

Does not take proper care of their patients. Families pay so much for their family members to be there and yet they patients don't get treated with any decency or respect. Leave patients in dirty clothes to go to bed in. Change their pads up in the air, grab patients by the head to bring them forward rather then putting there arm under the patients arm to help them forward. They definitely do not care for their patients with any form of moral respect. They probably care for their pets better than they do their patients.

I am a trained occupational therapist and have served on the board of a DHB for nine years. I understand the complexities of providing hospital-level care for our senior population. When my mother needed hospital-level care, I looked for a clean facility with caring staff and regular activities. Parklands seemed perfect. Unfortunately, the care provided's realities did not meet up to the standards suggested on their website or told to me by the staff. I have found the gardens get more care and attention than the residents. Bupa offered no activities on my mother's wing. Bupa told us there were regular outings for residents; however, they did not take my mother on one bus trip in her four-year residency. Residents were left in a room in front of a TV for hours on end. It wasn't easy to find the staff to help with toileting or eating. Residents were left until they had soiled their clothes before staff offered assistance. My mother was constantly drowsy and spoke very little.Bupa placed residents who could not feed themselves on special diets" consisting of pureed food

The staff are good

If Bupa can't look after their staff, how do you expect Bupa to look after their residents?Despite Bupa's size and profitability, they are not being responsible for their residents health and well being. Staff are responsible for their own flu shots. Considering staff are the first point of contact they should be vaccinated asap. Not our job" Come on

Friendly Stuff

Very modern

I visit the parklands apartments due to work. It's run by Lynda. She's takes great care of the residence. They lived independent living, but well monitored.