AA Centre - Porirua

Not acceptable. This business has no reason to make things better because who else do we go to for our licence situations? Exactly. We are expected to wait 1 hour+ in line. No seats but standing there for an hour while 20+ of us in que wait for the 2 people working here to tend to everyone. It's a joke and needs to be investigated

Driver licencing staff here are excellent, but come prepared for a long wait - I spent an hour in the queue (Monday late morning) and was told that's how busy it usually is for them. Once I got to the counter, the staff member was really fast, efficient and very pleasant to deal with - 5 stars for the staff, just the long wait time that brings it down. Porirua's driver licencing demands seem to exceed their capacity - a few more staff and it'd be perfect.

The ladies are great, always under pressure, the planning of your office is terrible! With the population growth of the city one would think planning has allowed for the extra required services.its not a good look that it's the brown girls always under pressure, while the 2 white ladies are relaxing at the front if the office pretending to be busy, interfering with the ladies under pressure all day giving off the impression they're the people in charge where all they're doing is selling insurance, an absolute shocker look for the people of Porirua, your planning & design of the building is a major failure for the people of Porirua.

The queue was outside on the footpath, one till had no eftpos and a translator was being used to sit a test, in a very noisy environment unfair to the person sitting the test. Also staff serving customers instore were required to answer incoming calls, nice frontline staff but poor customer service.

The queue is so so long. Who has an hour + to stand in line during the work week. Whoever oversees AA needs to make some major changes as it’s clear AA Porirua doesn’t have the capacity to adequately service this area. Well done to the staff who have to be put under this pressure

I went there and was in line for an hour ... One service rep served one person for that whole time. Another rep was very slow and doing everything because of that. Another rep was not serving but looking at her computer and every now and again would ask people in the line what they needed. Another rep was on her lunch break and when she finally took over, the line moved. When I got to the front, the rep started trying to sell me products instead of dealing with my license... Read the room. She seemed miffed when I said can we just do this please. The management there is not efficient. If you've got a computer open up the desk and serve when there's a queue. Hire more people.

Never waited in a queue for so long in my entire life. Only 2 counters were operating out of 3. A lady briefly attended 3rd counter for 10mins then closed it. Waited 1.5 hours in a queue to apply for a restricted driving test. Absolutely unacceptable, especially when I counted 6 staff in the shop.