Air New Zealand International Cargo

Came to pick up small dog. Had to wait outside gates until it was brought out. Next time should be easier now l know how it works.

Our package was destroyed due to exceeding the storage time frame. No email or phone call before destroying items. I called and spoke with the manager she continue to say she contacted me through phone call multiple times but this is very untrue. We spent weeks going in trying to get the items out but kept getting sent away. Manager was talking over me assuming she knew what I was going to say. Felt like she was in a rush to get me off the phone. Was not apologetic or showing any empathy towards our time and money being lost due to their poor services. This manager should already be trained to deal with situations instead of talking over and assuming things and also making false statements

Pretty sad about the carparking area. Did Air NZ take into consideration people with disabilities and how far they have to walk or wheel their chair, our elders made to walk a distance, let alone for check in. Is making money really that important? Is peoples welfare not important??? We are not the States of America. We are not China. We are NZ.

Very helpful, supported us throughyhf process for collecting our new puppy.

Good customer service, fairly easy to drop off a parcel needed for postage. Keep in mind they need to visually inspect your package before postage so don't tape it up.

So expensive, and we got different information regarding our cargo on different days so don't know who's telling the truth. Had to pay extra to Qantas to get our cargo out which was not told to us by air new zealand. Won't be using this service again!!!!!

Pretty shocking service! On hold on the phone for 2hours just for them to say they cant help actually dont want to help! Exports team rocks tho! Imports need to check their processes!

Here all the time with work. Service can be a bit up and down as they are to have a bit of a staff turn around

Great service had by the lady staff member very attentive to our needs to sort out our freight to the islands she was a big help thank you

Would have given zero stars. Staff don't know how to talk in a proper manner. The old lady at the gatehouse doesn't know what tailgating is... She was rude and said you people. Was she being smart or racist?. She really needs to learn to respect other people