Maelstrom Hairdressing

Well, awkward. Standing in front of their salon for my appointment, which they have confirmed, and they are closed. Will be fun getting the deposit back they require when booking.

I have done smoothening treatment 2 days ago. This is my hair after first wash. When i talked to them they are not taking responsibility of damaging my hair. They makes me fool that you are not understanding, what they think is it the hair smoothening then please guys don’t go there and don’t waste ur money. I already spoiled my hair and my money as well. I am really very disappointed. Never ever recomend to anyone.

I will be honest, my first experience here last week was not the best. Friendly staff and they were very polite, however the service felt very rushed and not a great deal of care was taken. I had a different stylist than who I was supposed to be booked with. When it came to global colour, it felt very rushed and there was dye on my forehead, ears and back of my neck. The stylist said he would wash it off but it had sat there for 50 minutes already that I could see it had stained. The dye was not washed out properly at the back of my head/ neck area that it became dry and scabby the next day. I also washed out more colour when I washed my hair next.I had asked for layers when it came to my haircut, but I could tell this was rushed as they were due to close within the next 20 minutes. I received a dry trim and some long layers at the bottom, however not what I had asked for or shown the stylist. I did remind him a few times about adding in more layers starting further up and he acknowledged me but I still did not receive this. For $245 I would have really expected more care and consideration that I have received elsewhere.

Someone called me to book me for the appointment for smoothing package. I wasn't sure but the lady over the phone told me that I can rebook or reschedule anytime without reasons. I requested for reminders and lady assured me that I will get reminders a day before. I didn't get reminder for the booking and I missed it. Now they have taken my 50 saying that I have to pay $50 to reschedule. Please feel rich by keeping my $50 for no service. They are new to business and completely unprofessional. I hope someone can listen to the phone call I received for making the first booking. I would request all to please be aware before you make any payments for the booking.

Firstly, all the good hairstylists have left due to poor management. Since Feb 2023 there's been nothing but power outages, phone outages (no one responds to voice-mails or even bothering to pick up the phone anymore) and now EFTPOS issues. Poor management of the salon & poor customer service for expensive prices I pay, doesn't quite stack up. Please do better!

I am extremely VERY VERY DISAPPOINTED ,at the result of the hair colour foil service completed at Maelstrom Hairdressing salon on Tuesday 1/2/22During my discussion with the owner who resides in Australia,I have clearly expressed my desire that I wanted a full hair of foils to break my natural growthFurthermore i was assured by the owner over the phone that my hair colour will not resemble with orange hair on head.On my visit to the salon ,I met ......who the owner highly recommended as the expert hair dresser, Unfortunately during my encounter ,I over heard her speaking to the other hair dresser and expressing her frustration about how owner could promise we could deliver this service to the customer .My hair ended up looking like a popstar from 2002 ,just after the first wash ,I have been getting blond from past so many years but never had such a bad experience,the toner used came off the next day ,hair dresser also used hair brush on my wet hair which caused a lot of breakage ,it felt like my hair was falling apart as she was very rough on my hair ,Its very disappointing to see how badly my hair has been damaged .The worst experience ever .

This was my first time at Maelstrom and I had the lovely Ellie working on my hair. She gave me a thorough consultation and we discussed pros and cons of products etc.She listened to how I wanted my hair cut and coloured and I am really happy with how it turned out. I will be returning 100%

I received a hair smoothing treatment from Elly. She was lovely. It was a wonderful experience and my hair has never looked better. I fell asleep because it was so relaxing. It doesn't smell as much as keratin straightening and I walked out of the salon with clean, dry, silky hair. Thank you Elly, I'll be back in 3-6 months!!

I enjoyed the company of Elly, she knew what I wanted and she gave me great advice. Love my new look! Maelstrom Hairdressing is a great place to start if you are fussy with your hair. Thank you!

This business has closed permanently however wierdly, there were no communication to their clients. If you are looking for a new hairdresser, I recommend Rodney Wayne, Royal Oak Mall, hair stylist Taylah. Very professional and great service.