The Warehouse Lower Hutt

Worst Customer Service. The lady at returns counter had no manners of how to treat people. Me and my husband went to return a heater which wasn't heating up our room properly. She gave us really bad looks and kept doing something without even replying to us or acknowledging. Later she denied to return the heater saying it has a dent on it which wasnt from us. We used the heater for 2 days n packed it. There is no way that we could have done it and she kind of start blaming me that I didn't inform her about the dent (saying that I am lying) when I already told her that there is no way its could be done by us as we literally used it for 2 days in a very good way. At the end we just took our heater and came back. But that girl really need to be trained on how to talk to customers. I am never going to Warehouse Lower Hutt again after this insulting experience.

Another big outlet of the Warehouse.It has many choices of items for the daily living, stationeries, entertainment, kitchen, toys, clothes, shoes, food and beverages, furnitures, auto accesories and others.I like this one because it’s in the mall and we can go here as well as other stores.The store is easy to navigate with big signs and directories. Staff are also friendly and helpful.

Machine message = Hello

They have some good deal’s going on at the moment , only problem there it’s hard to find some staff when you need help.

Had everything I needed. Got the last microwave and only 20 seconds later another customer wanted one but there were ni more in stock. You need nore stock on shelves.

During our visit today, our son fell (and cut his head). Staff (manager, RA, security) were very quick and empathetic to help with first aid. Huge THANK YOU - he's okay

Please restock your shelves Bedding department not one KING SINGLE Duvet cover, sheets etc or anything KS, we decided to check out Petone Warehouse wow what a big turn around so tidy no high barriers, you can see from one end to the other end. Yes they do have KS sheets fitted etc, but no Duvet cover. C'mon LHT W/H you've been renovating for many months... nga mihi

In December 2020 I went to the Warehouse Lower Hutt and the experience was very memorable. I was able to quickly find the products that I was looking for. In this case it was related to gardening products. Products like kiwigarden, dalton,and Yates are sold here. They are fine products for a gardener and anyone that has an interest in plants, trees and the natural environment. Great service, and helpful shop assistants. Thanks.

Vaccination day afternoon at approx 2.05pm.Could not pay and get out of the shop as both lanes were held up with click and collect complications.Could not go through self service as their machines don't have a cash option.Of course I eventually made my payment for my one lonely item, and hoped to hear some comment from the point of sale explaining that things weren't going well and maybe an apology for my long wait.With no such comment forthcoming I wrote this review.