One Stop Convenience

Sadly customer service doesn't exist here. The guy is quite unfriendly.

Great vape store. Place is often shut during opening hours.

Had very strange interaction in which I gave a warm hello to the clerk, he didn’t even acknowledge me while making eye contact , and then he gave a warm hello to the very next person. Felt real about it and not planning to come back.

Been coming to this convenience store throughout the year to top up my hop card and everytime it was an easy and smooth process but today, I feel like I need to leave a review for others to be aware of this place and how the staff tried to rip me off.So I went in as usual, asked for a $40 top up to my hop card and I did realize the staff became a young man instead of the old couple but nevertheless, I pulled out my debit/credit card to pay. The staff told me they don’t accept credit cards and I replied: yes I’m aware of that for hop card top ups, and I can use eftpos on this card as I linked two accounts onto one card. The staff went ok and processed to payment. Here comes the problem: I asked for $40 top up but on the eftpos machine it shows that the amount they’re charging me is $41.20, I asked the staff what’s this extra $1.20 and I cancelled the transaction. Then he tried to look normal and told me the system automatically charging the $1.20. Wow hold on a second, does that mean they’re secretly charging everyone extra hidden fees without people knowing???! What sort of system is that??? And it never happened to me before at this convenience store, only till today with this new staff that I haven’t seen before???Anyways I just want everyone to double check the amount they charge you on the eftpos machine before entering the pin as they might try to rip you off...

Most unfriendly staff all the time. Also not convenient when they've run out of Hop cards and they're they're only ones in the area that sells them

Top customer service, friendly staff! You can top up your AT card here too! Punctual and open before any other convenience shops around.

Today still open till late night 11pm. Good to buy some groceries and drinks here.

We got our HOP card here. The cashier was very helpful and friendly. He also gave us good advice with regards to the usage of the card. Thank you!

Excellent AT Hop card top up location. I also like the choice of items in this superette. They do their job very well and it’s their code of honour to endure good service to the public in Karangahape Road. I would recommend anyone who wants to top up here if they are to catch bus from Karangahape Road overBridge to out West.

1. The black male employee ignore customers when they greet him.2. There is a misleading poster in the entrance, advertising a promotion that is not taking place at the moment.3. Even when the interior is slippery, the male employee does not put out Caution wet floor sign.4. No data synchronizing cables, no power banks can be found in this store.5. Apart from $1.50 lolly bags, items are overpriced.