Auckland Hyundai

It was a great and fantastic deal with Karl and Josh. Thank you so much. Greatly appreciate your service. No time wasting, big thank you to Josh# upgrade to 22’ Hyundai Santafe limited#

Hopeless trying to contact service department - who at a joke calling it service. Don’t ever answer phone,still waiting to a message left over a week ago. Huge fail !

I recently purchased a Tucson from the team at Auckland Hyundai. The service I received from Bea and Connor was amazing. Would recommend them any day.PS: Great Coffee :)

Had my regular service done. All good - only slight negative is that they don’t wash, clean & polish or vacuum your car anymore (which was done in the past).

I went in for seat recall for my new car (less than a year old) and drove the car out with visible damage on my rear seat belts. I assume the damage occurred when the service department tried to force clamp the seat into upright position where the seat belts were in the way of the clips/ clamps.I pointed this out to the customer service representative before I left and they initially suggested that their technician didn't touch the rear seat (the seats were folded down when I bought the car in but was upright when I inspected the car after the service. The fact that the seating arrangement had changed prompted me to inspect what work they had done). Then the customer service representative said that it might have been an accident but it wasn't that bad.I personally don't think that is the point as the car wasn't damaged when I bought the car in and then it was after the service.I have relayed this to AV (manager and customer service representative) and Hyundai via email, and so far they are yet to respond.My experience with the AV service department is poor to say the least and I do not recommend taking your car (new or otherwise) to them.

These guys wouldn’t know what service was if it slapped them in the face. Limped into the green lane this morning in my Sante Fe with warning lights flashing on the dash. The rude guy in “service” told me they couldn’t even look at it for over two weeks which is not good enough for a vehicle used for business.. I’m in the market in the near future for a brand new replacement & after this experience, I will not be considering Hyundai.

Absolutely useless service. Took my car in to get my alternator fixed as it was under warranty. I was told i would hear back in 3-4 days as it would be done. 5 days and numerous phone calls to them later, im told the part isnt it stock yet and they would call me the following day if the part doesnt arrive. 2 days after that and im still waiting to hear whats going on.

Let me tell you a short tale about this group of people. We had Jamie with us and test drove the Tuscon hybrid Elite. Great car and better service from exceptional people. At no point were we pressured and they were genuinely professional, knowledgeable and helpful. Thanks Jamie for all your help, you are a star

Woeful experience with their 'service' dept. Still without my car going into a third day, for what was supposed to be a same day replacement of a damaged wing mirror. Phone calls to them have either gone unanswered or, when an option to leave a message is granted (which seems to be a random event, only after waiting on hold for ages) nobody bothered to ring back, so 24 hours later I had to try again. Why it takes 3 days to replace a wing mirror still hasn't been explained to me. IF it's down to staff shortages, then that should have been explained at the outset rather than leaving me in limbo.

I recently bought a pre-owned Hyundai Palisade 2021 from Hyundai Auckland, and I can't express how amazing my experience was. From the moment I stepped into the showroom to the moment I drove away in my new car, everything was smooth, efficient, and downright delightful.I want to give a big shout-out to Tyler Edwards, the sales representative who supported me throughout the entire process. Tyler was simply outstanding from the first time I visited the showroom until we closed the deal. He was professional, knowledgeable, and genuinely dedicated to ensuring I had the best experience possible. He took the time to understand my needs, patiently answered all my questions, and provided valuable insights. Tyler's friendly and approachable nature made the whole experience a breeze.I also want to express my heartfelt thanks to Bea McWilliams, the Business Manager at Hyundai Auckland. Bea went above and beyond to secure a financing scheme for me, despite my complicated situation. She made an incredible effort and explored multiple options until she found the perfect solution. Her professionalism, transparency, and personalized approach were remarkable, making the financing process stress-free.Thanks to Tyler and Bea's exceptional support, I am now the proud owner of a beautiful Hyundai Palisade. The entire purchasing process was seamless, and the outcome exceeded my expectations. My family and I couldn't be happier with our new car, which has quickly become an integral part of our lives.Hyundai Auckland deserves a round of applause for their welcoming atmosphere, pristine showroom, and outstanding customer service. The entire team was courteous, knowledgeable, and genuinely cared about ensuring a memorable experience. I wholeheartedly recommend Hyundai Auckland to anyone in search of a top-notch dealership.If you're looking for a dealership with a wide selection of high-quality vehicles, exceptional customer service, and a team that genuinely goes above and beyond, look no further than Hyundai Auckland. Tyler Edwards and Bea McWilliams truly made my car buying journey unforgettable. Thank you so much!