Haven Falls Funeral Home Wellington

Had my nephew there and was absolutely blown away by the treatment we received. We arrived late with our nephew to find hot kai ready. Isaac kept us up to date with howThings were progressing and how long they expected to be. Before we departed with our loved one it was explained to us what they had had to do during the embalming and how we could care for him. Thank you for your care and understanding. Arohanui

Highly recommend themUtmost respect for your loved oneCompassion for the familyUtmost integrity, there are no hidden costsWith them it's; oh no another loved one gone, what can we do to give this loved one a good send off and make it just that little bit easier on the familyFrom Irene and Bev

we applied for a grant for a deceased member that had $0.00 balance in the account & Haven Falls hasselled us every day if it had been approved .... we were told to pay $550 dollars upfront for crematorium fees ... the body wldn't be delivered to the crematorium unless we paid.....plus hassled to pay within the month end or we wld incur added interest costs. I understand they run on a budget service.. but harassing grieving family with phone calls for payment ....rates Haven Falls down on etiquette esp when they are NZ Family owned business ....& the family background... by the way the account was paid in full within 7 working days from the deceased dying

Staff were kind and caring venue very nice with good parking. The only reasons I give them less than 5 stars is the sound system is very poor, and some of the fonts on the invoices are too small to read (used a magnifying glass)

A huge thank you to Isaac for helping my family organize our dearly loved cousins funeral. From when we first called Isaac to use their services over the phone at 5pm on friday, to having my cousin back home that same evening. We were so thankful because we were still in shock. We were located in Upper Hutt, so we decided to call through to the 2 local undertakers for options. We were stunned that their estimate cost were over $11k for something Haven Falls done for $6k. My family are so thankful for all that Isaac and the staff have done for us during that late night. We will be recommending Haven Falls to anyone who losses a dearly departed loved one. God Bless.

Positives:Staff were helpful and caring.Affordable packages.Excellent Service.Negatives:1/ More lighting is needed in the Chapel area(fix light fixtures).2/ Ceiling repairs inside venue requires immediate attention.

Shocking. As if forgetting to play one of the songs listed for the service wasn't bad enough, not muting the microphone in the office was like something out of Fawlty Towers having background conversations and paper shuffling competing with Anthony's delivery of the service. Haven Falls, you owe Anthony an apology (a tangible one). Friday 16th September 2022.