The PBT Group - Dunedin

Useless, slow, and unreliable. Parcel's been at the depot or with the driver for about 5 days now. Call the 0800 number goes to Auckland, ask them to transfer you to Dunedin, no one picks up the phone. Call the Dunedin number directly, no one picks up the phone.Rang the 0800 number again and the lady said the parcel was with the driver all day long and should be delivered between 5 and 7 PM or by 11 AM the next day. Didn't happen. Wasted the entire day waiting but no one showed up.Meanwhile New Zealand Courier delivered me items that were worth $3.00 in 2 days. I ordered after this one, got the delivery before this one.Best not to use these guys by choice. PBT stands for 'Probably Best To' as in Probably best to use DHL or NZC.""

Ordered a package that was packaged in extra durable packaging, yet somehow PBT managed to damage the package. On top of this, they did not deliver the package, they held onto it for over a week with no contact, card etc. When contacting them, I got advised to call the seller to request them send me a new product. Extremely dissatisfied with the service

3 weeks and waiting for a parcel from Auckland. Dunedin Depot is in helpful and slow. Nobody returns our calls. Nobody knows where our parcel is. This is not the first time I’ve had issues with PBT.

They sent my package to the wrong address and it was signed. They opened investigation and admitted they sent it to the wrong place. They say they tried to get it back for redelivery. Then delayed replies. Now the case is C.O.B"(close of business)

The worst service, communication and super slow deliveryThey hand it over to MK courier's who are equally incompetent

45 minutes waiting on a call. No indication of call wait time. Finally get through and parcel that was collected 3 days ago is still at the Auckland depot waiting to be manifested to the south island. I realise its a busy time after New year's, but these guys bring new meaning to the term hopeless.

Paid $260 to get a cot freighted only to have it turn up damaged after their forklift driver put forks through it. The Driver admitted fault and assured me the office would be in touch re insurance for a replacement which never happened. My friend who dropped it at their depot for delivery was not advised prior to paying that his initial on a piece of paper was a waiver which meant freight was at owners risk. Pays to read the small print yes, but this info should have been communicated. Basically paid $260 for them to write off a brand new cot.

I would NEVER use them voluntarily. They sound all good on the phone but the Dunedin depot just pays lip service to customer service. A delivery is now 2 weeks late & has missed Xmas. If they can’t staff correctly, they shouldn’t take on the jobs.

They took over 5 days to send a parcel from Auckland to Dunedin, only for the incompetent courier driver to drive past my place, marking my parcel as Delivery Attempted

you cannot pay for freight unless in person so there is no ability to pay online or with visa card. The hamilton depot doesn’t answer the phone it never ever connects through even when transferred from the head office. the staff at dunedin PBt are great and super helpful but systems are a shambles re contact