Design Warehouse

This is our second Outdoor umbrella From them. The first one got destroyed in the recent cyclone. Great place to shop physically and online.

Disappointing !!!!! Went into shop to buy a bar leaner.. Nobody bothered to ask if we needed help . Went up to a staff member who coughed all over us. We asked if we could have a discount for cash she said 15% for the one she was using and 10% for others ones on the floor . Went across the road to have lunch came back nobody came to us to ask if we needed help . Went up to another staff member who said they dident offer the discount advised we had just come in and was given discount . The original staff member agreed she gave discount of 15% only for her bar leaner she was using went up to her and said that she offered 10% on other bar leaners . She agreed and I asked should we deal with her and she gave me a filthy look and said well you might as well deal with the other girl . Ask for manger who clearly was not sincere in his apology as he went back to original staff member and they were laughing at our expense . To make matters worst and to further agonise her side kick came out and stared us down then asked if we needed help clearing seeing Elisabeth charging us for item . Bad service from all except Elisabeth . Been here before and the staff couldn’t have fallen over backwards for you. Definitely a staffing shortage when this is the type of people who are in customer service .

Nothing was ever a problem and they were quite helpful in aiding us and showing us around when we liked something but wanted something a bit different in particular ways. Highly recommend. Lovely place. Helpful staff. Delivery team were very helpful also in getting what was quite a heavy table into place. End to end service with great follow up via phone and email.

Great customer service and product. The whole experience of buying an outdoor table from DW has been seamless. Retail staff were approachable and knowledgeable. They gave great advice and insight which helped us decide on the best table for us. Delivery was easy to arrange and when the movers arrived they were phenomenal. We have had a lot of furniture delivered to our new home recently and many movers have found the access via two flights of stairs seemingly inconvenient. Contrary, the friendly DW movers were polite and professional with great communication. They took particular care not to damage anything on route and happily removed then reinstalled the legs to make it work. Really appreciated it.

We have been purchasing furniture from Design Warehouse for more than 10 years and every piece has been beyond our expectations. I still use regularly pieces I purchased probably 15 years ago and they are still like brand new. The style and elegance of these pieces never go out of style I recently purchased the teak bar table and stools, they are absolutely beautiful. The team in the shop went the extra mile for us during what has to be a really busy season. I would highly recommend DESIGN WAREHOUSE to anyone looking for outdoor furniture that will last the test of time and always look amazing. Thank you!

My wife has recently undergone back fusion surgery and she requires more comfortable seating to help her overcome the severe pain. Thinking my wife was happy with the seat she was trying I purchased (still to be collected) later to find out she said no it was not comfortable ! I therefore went back to store within 20 minutes of purchase and after explaining situation the manager refused to give a refund as we had changed our mind and offered a credit note as a favour. A bit of kindness in today's world goes a long way but just following the letter of the law with no sympathy shows how some retailers have no care for their customers .

Appalling service! We knew the product we wanted, located it quickly on the floor and then looked for an assistant. Went through to other room and 4 staff were standing around talking. After waiting a while one guy asked if we needed help. He turned out to be a storeman so no good. The other assistant on the computer muttered something about computer problems and stayed where he was. The storeman went out to the first warehouse and located a woman at a desk. He went and spoke to her, they chattered and laughed amongst themselves for a while, she finished her coffee and eventually came over. We ended up buying the product as it was exactly what we wanted, but felt like walking out. This company spends a fortune on advertising, has great products, but what’s the point when the level of service is so bad you never want to come back??

Fabulous service, excellent range and smooth and easy delivery. Thank you for our quality, sexy outdoor couches; we love them! Kind Regards, Dina

Best customer service! We had a concrete table from DW with a broken leg that was older but otherwise in great condition. Jamie managed to track down a spare leg in the warehouse and gave it to us for free, and now the table is as good as new!

We put a deposit down of $1700 on outdoor furniture and then followed it up with another installment $1500 deposit. Our circumstances unfortunately changed. Design Warehouse informs us that they will not refund the payments but only issue a credit note for both installments. Keeping someones installment payments for cash flow seems really unreasonable customer service. Will update with status - but you need to be careful with these sorts of actions seems quite unreasonable checking with Citizens Advice, Fair Trading Act to see if this is lawful. Filed against Design Warehouse with Claims Tribunal to seek a ruling.