ProfessioNails

By far the worst experience. I had asked for my SNS to be removed and reapplied. During the removal phase the file used was painful, often hitting my cuticles and heating up my nails. After pulling away multiple times and stressing it was hot, the lady took little to no notice. My nails are painfuWhen she applied acetone for my nails to soak, it was dripping all over my hands and down my sleeves. I asked for my nails to be filed in a square shape, instead my nails were filed with 2x motions, mostly uneven and different in shape. As for the SNS application, it is very uneven and bumpy. The colour applied was a dark blue so it had stuck to the surrounding skin, expecting some acetone to be used to remove this, she grabbed a nail file and started filing the skin on my cuticles and finger tips.The salon was also unclean and I'd hate to imagine when any equipment was last cleaned. Poor customer service. Can't say i'll ever go back, and for the $70+ spent im disappointed to say the least

Had a set of gel tips and nails yesterday at a cost of $78. Job very average. No cuticle care whatsoever. I was also horrified by the complete lack of hygiene which was non existent. Work stations were absolutely filthy. I was kind of glad my cuticles were not trimmed; none of the tools were cleaned between customers. Shame on you!!!!No Star rating by me

Ruined my natural nails with just a file and paint. File was way too course. They used it on top of my nail so now they’re weak, rough and bumpy. After cutting and ‘filing’ my nails, the nail was jagged and shape was awful albeit non existent. Fluff in nail polish. Honestly I could’ve done a better job myself. Waste of money. Don’t recommend

Nice colour selection, pleasant staff but I wanted a proper manicure to make my poor sad nail look better. Now they just have nice colour but still have ragged cuticles and nails. $50 for gel is ok but not for just a paint job. SAD

Popped in to have my previous gel nails removed and new gels placed on top. The work stations and floors were filthy. There was a very limited option of gel colours. I wanted baby pink. One colour suited this description but I was informed they didn’t have that colour available. The second colour I chose, not quite baby pink but next closest, I was told was available so the worker proceeded to remove my gels. After the removal, the worker noticed there was no polish in the bottle of the chosen colour so I needed to choose another colour. Third colour I picked was also unavailable. At this point I said no thanks as I know I can go to any other place to get baby pink. Was charged $17. My friend got a pedicure and felt awful afterward. She said the scrub used on the top of her foot was as rough as the one you’d use on soap scum in the shower grouting! She’s very sore now, and I’m very sad as I would have left my old gels on if I’d known what they told me I could get, was actually unavailable. They didn’t even seem to care. The place needs to clean better and more frequently; make more vast the colours available; and check stock before making agreements with customers.

I walked into store, no one approached me or even said hello. I waited patiently and then was asked after 12mins what I had wanted. I wanted my gel nails removed, they had two other new walk ins wanting acrylics seated and started on them providing service. I’m annoyed and had to ask how much longer I needed to wait after being at left at the nail station for 7mins. They started speaking in their own language . That was enough. I got up and left! I don’t recommend them at all!

I had an absolutely terrible experience at Professional Nails in Porirua. The place was disgustingly unclean and unhygienic, with dirty towels, dead skin on the floors, and even nail clippings lying around. It made me feel uncomfortable and unsafe.During my service, the woman who was attending to me seemed to be in a rush and was cutting another lady's extensions off while working on my nails. Her nails were flying in different directions, and she didn't even bother changing her gloves. To make matters worse, she was on her phone during the service, not paying any attention to what she was doing. It was extremely unprofessional and made me feel disrespected as a customer.When I returned to get my nails fixed, the same woman was extremely rude throughout the service, clearly unhappy about having to fix my nails. She spoke about me during the service to the other workers, which made me feel even more uncomfortable and embarrassed.To top it all off, my gel polish has already chipped off one finger, despite having just been done. It's clear that the quality of the service and products at this salon is subpar.As a loyal customer of years, I am deeply disappointed and disgusted by my experience at Professional Nails. I will not be returning and would strongly advise anyone looking for a professional and hygienic nail salon to avoid this place at all costs.

I've been going to this place for 6 years. I once took my mum and aunt for a pedi both of them were in pain the next day as their feet were shaved to the skin. Regardless as I always just get a gel or dip I went back. I popped in today. There was 1 other person. So not busy. Ive had many dip nails removed. Its always been done fairly gently. Today OMG. The technician used an acrylic nail to POP the old dip off my nails. It was so painful! My nails are still throbbing. I am in absolute shock. She was also so rude to a young lady who walked in for a mani and clear polish. I will NEVER EVER go back here. And will actively advise anyone against going here. In addition she charged me the normal fee for removal. Disgusted

I wish I had read the reviews first instead of just going in, however the normal salon I usually go to was shut.Anyways ,this is the worst experience I have ever experienced. This nail salon is horrible! The workers are so rude and inconsiderate!Went there to get SNS and to get my daughters nails done which was fine, but the worker had fully stuffed my nails up!They ended up being out of shape and corrected! When I complained about it, they said they could over redo them or I'd have to come back. I told them I didn't have time to come back, and I was going to wait another hour to get my nails redone as I had places to be, so I asked them for a refund they only gave me $20 of it back. NEVER GOING BACK