Nando's North West

- Waited 1H 20M for food- Friends same table had theirs in 20 mins- Told they had 1 1/2 chickens left, then proceeded to sell 5 more chickens to customers behind.- Staff completely out of it- Manger rude and no care what so ever- Chicken under cooked, zero grill marks, looked boiled- Messed up our orders- Staggered receiving of orders, friend had chicken come 20 mins in then fries 1 hour later.- Arrived at 7:30 left just past 9pm, only ever about 4 tables of people- Only used 1/4 of grill, kitchen was completly quite looked to nor be busy at all.- Manger didnt know if to refund so asked for bank account number and we just had to trust they would refund usWent in at 7:30 with 3 friends, all 4 of us were in the line with several people behind. First 2 friends ordered no issue then when myself and my other friend were ordering they received an online order, they left the till and left us standing there for 5 or so mins, then came back and told us we were going to have to wait 45 mins for our food and that they only had 1 1/2 chickens left. we had no choice and said ok as our other friends on the table had already ordered and paid. 1 hour and 20 mins later still didn't have food and everyone in the line behind me had received their orders including at least 4 more entire chickens which was funny cause they told us they only had 1 1/2 left, my other 2 friends had finished their meals about an hour ago, went up several times and they literally had nothing to say, would complain and ask how much longer and they would just blank stare at me, we could see into the kitchen and for some reason they only ever had about 1/4 of the grill going and they other 3 grills were cleaned probably to make closing easier. After going up and asking about 5 times my food finally came, fries were luke warm and chicken had zero grill marks (i know they have the chickens pre cooked and then chuck on the grill to get the final sear, guessing they had forgot about me and after the 5th time asking they quickly chucked my chicken on) after all this time my other friend who received his meal early still hadn't gotten his fries, so he went up and the manger said oh do you want your fries now" this was an hour after he had finished his meal haha he said yes please and sat down

Food always good, but come on the service delivery need some work. Please don't serve the meals in portions. So my experience today, firstly noticed that they had no chicken, only wings and tenders. Secondly the chicken was served first then after 10 minutes of waiting, my husband had to remind them that we did not get our other items on the order. I think your staff needs some more training please!!!

Always a good experience dining here. The food is excellent, the staff are friendly and attentive (even when they're busy), and the restaurant is always clean and tidy. It's our go-to when we can't decide where to eat.

The last 18 months this restaurant has gone from 5 stars to none if it were an option. There's no guarantee when you get there if it will be open and 9 times out of 10 if it is open they are doing takeaway only. The excuses given was usually they have no manager or not enough staff. Got there at 6pm this evening half the tables full of people eating the other half covered in dirty plates. Go to order to be told they don't have enough staff so no more dine in. Appears they only had two staff on and the staff are always different. Last time they were closed I went to Wairau Park, way better service, super quick even though it was busy. I usually support local businesses but this one just needs to close down. If you really want Nando's don't waste your time going to this one

I am an regularly customer at this nandos northwest but today was the most disappointing times ever cos the customer service was not that great firstly plus another thing is the food, like I ordered 2 chicken but both were still raw in the inside and also ordered 8xchip but only 4 came out and they were also cold and they didn't fill the large bowls good enough and it took even longer for the other 4 so we had to take them home. Also there wasn't any utensils out, so instead of going to wash some for us they gave us little wooden ones. Also when we went to show them the chicken was still raw they didn't even cook it more or give us something us they just threw it out and not giving us an explanation. I am really disappointed with the service today, I don't think I could come again of how some of the workers were like, they were acting very unprofessional and plus the customer service is not good as it was the other time I've been here

First time in years dining in at Nandos, and it was great. I ordered using the app and the others at the counter. My meal arrived quite a bit earlier so I was impressed with the functionality. The meal (a half chicken xtra hot) was absolutely delicious with the spice just right.

Walked in at 8:15 and started looking at the menu. Was told by staff to leave 10 mintues later due to it being busy. There were 3 customers in the store eating and staff is just standing around talking. I don't mind waiting but why was I told to leave if the store closes at 10pm? Why did they wait to ask me to leave 10 minutes after they welcomed me in? Food is good, service is shocking.

Chicken was burnt. I am suspecting it was intentional as i complained earlier when I was told to use their app to order when the staff was right there standing behind the counter.

This is by far the worst Nando's store in Auckland. The worst dining experience we have had to date. The 'Store manager' did not seem to care while we talked to her and laughed as we left the store. We are patient diners and don't like to act like 'Karens' but the service was soo bad that I had to go out of my way to write such a long review.Halfway through ordering our food they told us a big online order had come in and that they would only be able to give us 1.5 chickens. We were told that the wait for food would be about 40 minutes which we didn't mind. They were bringing the orders out incomplete with a fries to one person a bit of chicken to another and 2 people on our table waited for over an hour to receive any food at all. Also note at the time of our order only 4 of the 13 tables in the store were occupied so it wasn't peak dinner rush.While we were waiting people who had come into the store 30 minutes after us and ordered were served whole chickens and meals after being told they didn't have chicken earlier. After asking multiple times they forgot to bring fries to one person on our table and on the way out he asked for a refund on the large fries since they were never served. the manager proceeded to tell us they don't do refunds and we had to leave our bank account details and name for it to get sorted out.We have dined here at least 3 times since its the closest branch and every time there has been issues. We order wraps and they bring out burgers, and they forget to bring food out full stop where we have to go and ask and then get questioned.The food as always is good and fresh but the customer service is atrocious, The store manager did not seem to make any effort to amend any of the issues. We will be driving to Wairau branch next time.It is almost impossible to talk to any area management and the communication with the 'Store manager' is so unprofessional they respond like the customer is at fault. Couldn't even get her name.

Perfect for a quick lunch, pleasant customer relationship, food was just perfect got the Mediterranean salad, and couldn't fault it or the restaurant.