DIOR Auckland Queen Street Store

Only came in to try on a specific shoe, service was good in the beginning however towards the end I started getting weird vibes. When I said I wanted to think about it before buying, SA said he’d email me the prices of the retail and duty free and I said okay, proceeded to provide my details and signature and then no more questions asked whether I wanted to see sunglasses or bags whilst following us, whilst walking towards the door I reminded SA to email the prices. 2 days and still no email, store wasn’t even busy, they have my details and it felt like it was their way of getting my details on there system, or doing it for the sake of politeness for me to leave or because I chose not to buy that day. Luxury store or not ya’ll are still a retail store and couldn’t even do something so simple of your service you guys said you would do for me. Not a good first impression for a customer who is returning not being there for awhile. Please train your staff! customers ain’t that dumb to pick up on other people’s vibes and service

I had a really great experience here and I really recommend Zoe at the Dior Auckland Store , Zoe greeted me right away and she was lovely and helpful without being intrusive on my browsing experience. She didn't push me at all to make a purchase and was very knowledgeable and helpful with the products I looked at, which I always love to see, and I left happy and confident in my purchase. One of the best customer service experience had in my life ,Thank you Zoe ,

I recommend my CA Sally, she is always very professional, patient, helpful and welcoming. Excellent customer service from her.

I bought a mini lady Dior bag from them. Their official website shows it is made in Italy. The one I got is made in France. The manager called me regarding to my concern. But She started with they didn't do anything wrong which makes me feel uncomfortable. She told me they do have production line in France. I ask her why their official website shows it is made in Italy, but didn't show or made in France. She said but it also didn't show only made in Italy. "How rediculous! She explained this is a new production line to make the mini lady Dior. And France produce better quality bags. I choose to trust her. But when I carefully check my bag

I was served by Miles and he was wonderfully attentive, patient and humorous. It was a great experience at Dior. Great service thanks to Miles and I am loving my new shoes.

Miles is very professional and friendly since I had my first purchased of Dior bag. Super friendly as if I was chilling out with a close friend. We were like the most noisy in the store. We laughed so much to our jokes.

I visited the Dior boutique today and purchased my first ever designer bag.. I had an amazing experience.I made an appointment with Mint after I spoke with her a few weeks earlier about what I wanted to see. She was absolutely gorgeous. She made the experience so enjoyable for me.Helping me choose between two bags that I was torn on. Mint was very authentic and so pleasant to deal with.I would 100% recommended dealing with Mint.

Went here for the first time. I was hesitant to go because of the bad reviews but glad I went there! Bought my first lady dior dream bag and luckily got the only color I want from the recent cruise collection.Thanks Cherry for assisting me. I asked the SA to bring out a lot of colors because I couldn't decide what to get and she was very patient. The guard was very well mannered too and very welcoming.

Security is very polite and professional. I was served by Cherry and even though I didn’t purchase anything she was so patient and helpful to me.I’ve seen some of the bad reviews and here are some common sense answers to that because it's unfair to give one star to people who are just doing their job:- you cannot come in unattended, you’ll need a sales associate to be with you. There aren’t a lot of them so you have to be patient and wait outside. This goes the same with the other luxury stores. Especially with covid restrictions, you need to be more patient.- while waiting the security will ask you to not block the door because duh you don’t want to be hit by it and blocking the door is health and safety issue- no, your kid cannot touch a $$$$$ item. Even thought you’re “planning” on buying it, it’s just obvious that you wouldn’t let a kid play with expensive items unless you’re willing to pay for damaged goods.- no they are not judging your outfit while you’re in line outside. If they let someone in before you it’s because they have a booking with their personal sales associate especially the VIPs- if you're unhappy with an item then return it. Simple ✌️

Wanted to check out the Dior sneakers so my partner and I decided to go. The security staff was polite and friendly. We did not have any appt so we had to wait for a few minutes so the security can check if an SA is available for us.Adam was very accomodating and friendly. He was very patient as I tried a few items. Very smooth transaction. Will definitely go back and purchase again.