Wellnz

I’ve provided professional services for one of their clients, despite reading the poor reviews of this company prior to engaging, simply for the sake of the client and his best interest. As expected, it has been difficult to deal with this company. None of the invoices submitted have been paid out. Communication is limited at best. My experience with this company seems to be consistent with negative reviews from others noted below. If you can avoid dealing with this company, you should avoid it at all cost in my view.

An absolutely repulsive company to deal with.Never in all my working life (40yrs) have I ever had to deal with such totally uncaring, unprofessional and just plain rude people. I cannot believe so many high and mighty people all work for the same organization.The staff are unrelenting and insistent to the point of being intimidating for you to return to work. They also believe they have some sort of God given right to override your specialists’ instructions.The sheer arrogance of these people is beyond comprehension. I sincerely pity and wish good luck to anyone who has the misfortune to have to deal with this company, especially if English is your second language.

Worst experience ever!! Totally irresponsive staff and such a rude behaviour. No communication and su h a delaying process. They do not believe in doctor/medical professional recommedation. The idiot on phone decides everything as per assumption of own. Much better to dela withACC directly.

My partner got injured at his job in about August this year! He has been given nothing but a run around by you guys. He started back at work 3 weeks ago and still has had no compensation whatsoever!! Everytime we call in, it either goes to answer phone or we're put on hold just to be told the person looking after his case is busy or out of the office. It's simply not good enough! He has done his part by providing everything you guys have requested. We are so disappointed!!***UPDATE***My partner finally got through to a lovely lady called Wendy who tried her best to help him. She also mentioned that Kerry who is handling my partners case has recieved an email but is yet to check it!! That is shocking! We have been told so many times that you have got an email or will check your inbox!! For a company that says they put their customers first, this is definitely what you call putting customers first!! Do not recommend Well Nz for anything!!!!!

Very poor, no effort made to contact me. Needing extra treatment, I have not heard anything. Paying for treatment myself. Never like dealing with ACC or WellNZ.

Absolutely upset over what's happened with my claim. First of all my work related accident occured in Feb 2021. It has taken several appointments with two different specialists (selected by WellNZ) over almost two years, for WellNZ to finally accept my claim except they won't back pay me to the date that the injury occured. Why? Because my GP didn't fill out one of 'their' medical certificates correctly.As if that wasn't bad enough, WellNZ contacted Work and income (WINZ) without notifying me to tell them that they will be paying me from 24/10/22 so WINZ cut off my benefit. I have yet to receive any payment from WellNZ so have now missed my rent and am starving because I've run out of food 24hrs ago!I contacted my case manager at WellNZ to ask what is delaying my payments from them and she said it's because she needed my tax code and IRD number so I provided her with those details. She replied that she's walking that information over to payroll. The very next day, there's still no money in my account so I contact her again. She doesn't reply so I call WINZ for an emergency food grant. WINZ decline me on the basis that I need proof from WellNZ to state they haven't paid me yet and when to expect payment from them. At the end of the business day, my case manager responds saying she is sorry that this is happening and she will forward my email to the weekly compensation team. I try to call WINZ back immediately but by then it is already 5.20pm and WINZ have a call wait time of 106 minutes so their automated voicemail says to call back tomorrow.I am in NZ where this isn't supposed to happen. By tomorrow I would have gone 2 days without food.If I wasn't so determined to get what I am owed, I would have not pursued this at all. However, if you are like me and stay determined, I encourage you to set money aside to prepare for a long battle with these guys as well as cover you on the weeks that they get your benefit suspended. I will be getting back paid from July 2021 but it's not as significant as I hoped because they deduct my benefit from what they owe me (being a government agency also). It appears that they won't be paying me 80% of my wages either so the difference between them and what I was getting from WINZ is a mere $49 per week and I'm a registered nurse!I won't know if this was all worth it until they get off their arses and actually pay me.Update: It turns out that it was not entirely WellNZ that were at fault with my particular case. My ex employer where my accident occurred had been dragging their arses calculating what they will need to pay me so that WellNZ were able to top up that payment. My WellNZ case manager had worked tirelessly today trying to sort it out before we hit the weekend without me having food. Almost at the end of the business day, I received a deposit from my ex employer.Regarding my ex employer - They had made it so difficult for me on my last days working for them by wanting weekly meetings with both my charge nurse manager and a doctor from our occupational health team. I knew that it wasnt necessary meeting with both even though my charge nurse insisted it was. She knew it was hard for me to meet with her and Occ health separately each week while trying to recover from my injury AND pancreatitis that had me in ICU for 6 days followed by a month in hospital, so I felt I had no choice and handed in my resignation. I've only just realised that this was probably to prevent any annual leave from accumulating as well as my annual pay rise from happening which automatically occurs on my yearly anniversary. Sadly for them, I am going to need surgery on my shoulder that they will now have to help pay for as well as a weekly compensation AND a year and a half of back pay. I am not going to name my ex employer but it is a DHB. This is how nurses are treated in NZ. Absolutely shameful!

Upon reading these other reviews, I count myself lucky as I had a great case manager

Please deal directly with ACC, Wellnz provides unprofessional time wasting service. I'm stuck calling people again and gain without any outcome.

Straight forward work injury, slipped on wet floor with no signage. Case manager speaks to me as if it was my fault for working unsafe. They're a joke